Customer Service Liaison Officer - Farnborough
The rewards
- £15.51 per hour
- Free car parking on site
- Good links to public transport
- Uniform provided
- PPE provided
- Full training provided
- Opportunities for overtime
Hours
- Monday to Friday
- 06:00am - 14:00pm / 10:00am - 18:00pm
The role of Customer Service Liaison Officer:
- Delivering exceptional customer service in a high-end private aviation environment
- Greeting and assisting VIP customers
- Transporting customers to/from accommodation locally
- Booking accommodation/taxis for customers
- Escorting customers within security restricted areas
- Assisting with customer communication with the operations team
- Alarm and CCTV monitoring
- Incident report writing
- Monitoring and responding to operational emails and visitor requests
- Supporting emergency procedures and security incidents
- Completing any other reasonable tasks that are required by the company / Line manager
The ideal Customer Service Liaison Officer:
- Unrestricted right to work full time in the UK for a minimum period of 12 months
- Must be a UK resident for the last 3 years
- Exceptional verbal and written English communication skills
- A polished, professional, customer-focused approach
- Previous customer service experience (aviation, corporate, concierge, front-of-house, or high-profile environments desirable)
- Strong computer literacy and confidence using multiple systems
- The ability to remain calm under pressure
- Excellent personal presentation and professionalism
- Flexibility to work ad hoc relief shifts
- Full UK Driving Licence is essential
- Must be able to pass the CRC check
- Must be able to pass all required training
- Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period
- Be able to stand for long periods
We are seeking professional, customer-focused individuals to join our team supporting a prestigious private aviation facility in Farnborough.
Job ref: 1G4S (G565)
G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive.
We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
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