Are you looking for a role where you can make a positive difference to the patient experience? We are looking for an empathetic and passionate individual to join our team who wants to work for Three Chequers Medical Practice to improve patient and staff care.
Location: Salisbury
The post-holder will be responsible for overseeing all incoming feedback, enquiries and complaints from patients and staff. They will be responsible for investigating, responding and documenting this information in an organised and timely fashion. The successful candidate will work closely with the management team to respond to feedback, highlight areas for improvement, and ensure continuous learning to ensure our patients receive the best possible service. They will act as an advocate for practice staff to ensure staff feel supported in their decision making as well as understanding and accepting of learning opportunities in the service we are delivering to our patients.
This is an exciting time to be working for Three Chequers as we undergo a major transformational redesign of our clinical model to develop and sustain primary care services, support new ways of working to increase efficiency and improve patient experience of the services we deliver. The successful candidate should have outstanding verbal and written communication skills to enable them to respond to feedback and complaints. They will have the ability to deal with sensitive situations in a diplomatic and tactful manner.
Whilst Primary Care experience is preferred it is not essential.
What we can offer:
All new employees will receive a detailed induction and training programme as well as mentor to guide you through your transition into General Practice
NHS Pension
5 weeks holiday a year plus bank holidays on a pro rota basis
Opportunities for career development and progression
Staff training and away days
How to apply:
Complete the application form that can be found on our website and return to the email address found on the application form or return by hand or post to any of our surgeries.
For more information about these positions please visit our website www.3chequers.co.uk/staff-vacancies or collect an application form from Endless Street Surgery.
We look forward to receiving your application.
Job Types: Part-time, Permanent
Work Location: In person
