Service Coordinator
Location: Eclipse Dental – Rochester, Kent
Job Type: Full-time, Permanent
Hours: Monday to Friday
Salary: Competitive (depending on experience)
Are you the person who keeps everything organised while everyone else is rushing around?
Do you enjoy making sure the details are right, customers are looked after and everything runs smoothly behind the scenes?
If you're highly organised, naturally proactive and take pride in getting things right first time, we'd love to hear from you.
At Eclipse Dental, we're proud of our reputation for delivering exceptional service to dental practices across the South East. As our business continues to grow, we're investing in our customer service team and are looking for an enthusiastic Service Coordinator to become a key part of our busy and friendly office.
Working alongside our Customer Service Manager and team of field engineers, you'll help coordinate service activities, keep customers informed, ensure engineers have everything they need and make sure every job progresses smoothly from booking through to completion.
This is a varied role where no two days are the same, and you'll quickly become one of the central people who keeps our service department running efficiently.
What you'll be doing
Your responsibilities will include:
- Being one of the first points of contact for our customers by telephone and email.
- Coordinating engineer visits and helping keep the service schedule running smoothly.
- Preparing and sending service quotations.
- Following up quotations and customer recommendations.
- Updating engineer reports and service records accurately.
- Creating and maintaining customer equipment and asset records.
- Ensuring engineers have the correct information, parts and paperwork before attending site.
- Monitoring outstanding jobs and proactively keeping customers updated.
- Liaising with engineers, suppliers and other departments to ensure work progresses efficiently.
- Supporting service reminders, recommendations and credit control activities.
- Helping identify opportunities to improve our processes and customer experience.
- Providing holiday cover and supporting the wider customer service team.
What we're looking for
Experience is important, but personality and attitude matter just as much.
We're looking for someone who:
- Loves being organised and enjoys keeping lots of moving parts under control.
- Naturally double-checks the details before pressing send.
- Remains calm and methodical when things get busy.
- Enjoys solving problems and seeing tasks through to completion.
- Is confident communicating with customers and colleagues.
- Takes pride in delivering excellent customer service.
- Is proactive and enjoys helping others succeed.
- Wants to be part of a supportive team where everyone works together.
Previous experience in service coordination, customer service, engineering support, facilities management, healthcare, dental, logistics or office administration would all be beneficial, although full training will be provided.
What success looks like
After your first year you'll have become a trusted member of our team by:
- Helping engineers arrive at jobs with the right information and equipment.
- Ensuring quotations and customer follow-ups are completed promptly.
- Keeping service records accurate and up to date.
- Providing excellent communication and support to our customers.
- Helping reduce delays and improve the efficiency of our service department.
- Playing an important role in delivering the outstanding customer experience Eclipse Dental is known for.
Why join Eclipse Dental?
We're a growing, ambitious business that genuinely values its people. You'll be joining a friendly, supportive team where your ideas are welcomed and where you'll have the opportunity to develop your skills and make a real difference.
We offer:
- A varied and rewarding role where no two days are the same.
- Full training and ongoing support.
- Opportunities for personal development and career progression.
- A supportive team environment where everyone works together.
- The opportunity to make a genuine impact on our customers and the success of the business.
If you're someone who enjoys bringing order to busy days, loves helping people and gets real satisfaction from making sure everything runs smoothly, we'd love to hear from you.
Pay: £30,000.00-£36,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Rochester (Kent, South East Region): reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
