We’re looking for a hands‑on, high‑accountability Store Manager to lead our Farnham store. You’ll be the face of the store, building genuine relationships with the local community while running a disciplined, high‑performance operation. This role requires someone who takes ownership, sets standards, and ensures the store delivers exceptional service every single day.
What You’ll Do
- Lead from the front on the shop floor, setting the tone for warm, attentive, community‑focused service.
- Take full ownership of store standards, ensuring cleanliness, presentation, product quality, and atmosphere are consistently excellent.
- Recruit, train, motivate, and hold your team accountable for delivering outstanding customer experiences.
- Build strong relationships with Farnham locals, families, and regular customers, becoming a trusted part of the neighbourhood.
- Handle customer feedback and complaints with professionalism, care, and clear follow‑through.
- Manage daily operations including stock control, ordering, rotas, and compliance with accuracy and attention to detail.
- Work flexibly across weekdays, evenings, weekends, and seasonal peaks to support the needs of the store.
- Drive sales through great service, upselling, and team engagement.
- Monitor KPIs, identify issues early, and work with the Area Manager to improve performance and resolve problems quickly.
- Take responsibility for the store’s results — celebrating wins and addressing gaps proactively.
What We’re Looking For
- A confident, positive leader who genuinely enjoys serving customers and being part of the community.
- Strong people skills, able to coach, motivate, and hold the team accountable in a fair, supportive way.
- Calm under pressure, organised, and proactive in solving problems before they escalate.
- Proven experience in hospitality or retail management with a track record of delivering strong results.
- High attention to detail and pride in maintaining exceptional standards.
- Someone who treats the store like their own, taking ownership of performance, presentation, and customer experience.
What We Offer
- £32,000–£36,000 salary
- Performance bonus
- 28 days holiday (including Bank Holidays)
- Pension
- Staff discounts & free gelato
- Training and development
- Career progression as we expand
Pay: £30,000.00-£36,000.00 per year
Benefits:
Application question(s):
- How do you ensure high standards of cleanliness and presentation every day?
- Are you fully available for weekends, evenings, and peak seasonal periods?
- How would you build relationships with Farnham’s local community and regular customers?
- How do you motivate a team during quieter periods or slow days?
- What does “treating the store like your own” mean to you?
Experience:
- Management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
