Customer Support Consultant
Location: Leeds (hybrid after your probation)
Salary: £26,300
Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment?
Are you looking to take the next step in your career and apply your customer service skills in a professional, office-based role?
We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with outstanding customer care.
If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you. Full training will be provided, so we're looking for the right attitude and a genuine passion for delivering exceptional service.
About InfoTrack
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class experience for people buying and selling homes.
Our Customer Support Team plays a vital role in ensuring our clients receive the highest level of service. We pride ourselves on building lasting relationships with our clients and suppliers, providing expert support that makes a real difference to their day-to-day operations.
What you'll be doing
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Support clients by answering, distributing, and managing incoming enquiries relating to property search orders.
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Log support requests accurately and maintain clear updates on all client enquiries.
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Manage call logs and resolve enquiries within agreed service level agreements.
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Work closely with data providers and local authorities to help resolve client queries efficiently.
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Support clients throughout the search process, ensuring services are delivered accurately and within expected timescales.
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Develop and maintain an advanced knowledge of InfoTrack's products and services.
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Build positive working relationships with clients, suppliers, and internal teams to deliver an exceptional customer experience.
What we're looking for
Essential
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A genuine passion for delivering outstanding customer service.
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Excellent communication skills with the ability to build strong client relationships.
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Strong problem-solving, analytical, and diagnostic skills.
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Excellent organisational skills with the ability to manage multiple enquiries.
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A flexible attitude towards learning new systems and adapting to changing processes (full in-house training will be provided).
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A positive, team-oriented approach and a desire to contribute to an industry-leading customer support team.
Desirable (but not essential)
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Previous experience in a customer service or customer support role.
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Experience working within a professional services or legal environment.
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Experience using CRM or customer support systems.
Working Hours
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Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm, with opportunities for flexitime and hybrid working after probation.
Salary and Progression
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A starting salary of £26,300
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Annual performance reviews, providing a clear pathway for career development and salary progression.
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
You'll benefit from:
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25 days annual leave, plus bank holidays.
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Flexible working options, including hybrid working and flexitime after probation.
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Option to participate in our private health scheme, including dental, optical and hearing cashback.
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Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop.
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Office snacks on us, including fruit, cold drinks and refreshments.
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Monthly team breakfasts and lunches.
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Recognition awards: £100 spot prizes for going above and beyond.
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"Work from anywhere" weeks after successful completion of probation.
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Birthday and work anniversary gifts.
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Regular social events including summer and Christmas parties, hikes, pub quizzes and more.
This is a fantastic opportunity to join a supportive and growing business where customer service is at the heart of everything we do. You'll become part of an experienced, collaborative team that is committed to delivering an exceptional experience for our clients while supporting one another to achieve success.
If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].
