Division: Corporate Risk – Pre-Litigation Casualty
Location: Liverpool (Hybrid Working)
Reports to: Team Leader
Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)
We are looking for a driven and detail-oriented Claims Handler to join our Corporate Risk team. In this role, you’ll take ownership of a varied caseload of Public Liability, Employers’ Liability, Property Damage, and Product Liability claims—handling each case from first notification through to settlement.
With claim values up to £20,000, this is a fantastic opportunity to develop your expertise in pre-litigation claims while delivering excellent outcomes for clients and claimants alike. You’ll play a key role in balancing technical accuracy, commercial awareness, and customer service.
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Managing a diverse caseload of liability and property damage claims from inception to settlement
- Proactively progressing claims to achieve timely and cost-effective resolutions
- Handling negotiations with claimants, solicitors, and third parties
- Ensuring compliance with client SLAs and internal quality standards
- Maintaining accurate, up-to-date records on the case management system
- Delivering a high standard of client care and communication throughout the claims journey
- Working collaboratively with colleagues while confidently managing your own workload
- Supporting the Team Leader with additional tasks and contributing to team success
#INDUKI
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Experience:
- At least 12 months’ relevant claims experience, or
- 6 months’ experience plus a law degree (or equivalent)
- Working knowledge of the MOJ Claims Portal
- Strong attention to detail and ability to assess risk effectively
- Excellent communication and negotiation skills
- Highly organised with the ability to prioritise and manage competing deadlines
- A proactive and self-motivated approach to workload management
- A team player who can also work independently with confidence
At Keoghs, we’re committed to building a workplace where people thrive. Our culture is shaped by our core values, which guide how we work with each other and our clients every day:
What You’ll Gain
- Exposure to a broad range of claims, building your technical expertise
- Opportunities to grow within a respected and forward-thinking legal environment
- A supportive team culture that values development and collaboration
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Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
