Are you an experienced insurance claims professional looking for a rewarding role within the public sector? West Berkshire Council is seeking an Insurance Claims Officer to join our busy and dedicated Insurance Team, reporting to the Insurance Manager. This is an excellent opportunity to contribute to the effective management of insurance claims within a dynamic local authority.
The Role
As an Insurance Claims Officer, you will be responsible for:
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Processing and managing insurance claims, ensuring timely and accurate handling.
- Acting as a point of contact for claimants, insurers, and other stakeholders.
- Investigating claims and gathering relevant information and evidence.
- Assessing and evaluating claims to determine liability and appropriate settlements.
- Maintaining accurate records and databases related to claims.
- Providing reports and analysis on claims activity to inform decision-making.
- Collaborating with internal departments to gather information for claims.
The Ideal Candidate
The ideal candidate will possess the following skills and attributes:
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Proven experience in handling insurance claims, ideally within a local authority or public sector environment.
- Sound knowledge of insurance principles, policies, and practices.
- Strong investigative and analytical skills, with the ability to assess claims accurately.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with claimants, insurers, and colleagues.
- Highly organised, with the ability to manage a diverse caseload and prioritise tasks effectively.
- Attention to detail and accuracy in record-keeping and reporting.
Why Work for West Berkshire Council?
West Berkshire Council offer excellent employment benefits such as:
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Flexible working wherever possible between the hours of 07.00-21.00
- Hybrid working wherever possible working 40% in the office
- Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- You will also be entitled to a generous annual leave entitlement starting at 28 days per annum plus public holidays). Rising by an additional 5 days after 5 years’ service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Interviews will be held on 31st August.
Join us at West Berkshire Council and make a positive impact in our community while advancing your career.
Explore everything that a career with West Berkshire Council has to offer here: Working with Us
Equal Opportunities
The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How to apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
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AI in Applications
We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.
However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.
We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.
