Job Description: EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com .
Role Title: AI Consulting –Sr. AI Architect & Client Partner, Vice President
BU/Segment: Digital / AI
Location: London, United Kingdom (Flexible hybrid working)
Employment Type: Permanent
Summary of the role:
Enterprises are past GenAI experimentation. They now demand production systems with measurable ROI, governance, and scale, and most stall in the gap between an impressive pilot and a system that survives production. EXL lives in that gap. We are accountable for outcomes on our clients’ data, in their environment, against their SLAs. This role is the senior technical authority who makes that real. You convert ambitious, under-specified client mandates into secure, production-grade Generative and Agentic AI systems, and you turn each engagement into reusable IP that compounds EXL’s delivery leverage and pipeline.
The senior technical relationship with client executives, and the technical shaping of the deals that fund the work.
End-to-end technical vision and delivery for enterprise GenAI and Agentic AI programs across a portfolio of clients focused on delivering value / outcomes to the clients.
The technical standard for the practice: reference architectures, reusable accelerators, and the governance and evaluation bar every engagement is held to.
As part of your duties, you will be responsible for:
Commercial & client growth
Partner with sales and practice leaders to shape pursuits, solution complex deals, and influence SOWs, estimates, and delivery approach.
Serve as the senior technical voice in client pursuits and executive conversations, converting technical credibility into won and expanded engagements.
Build reusable accelerators, reference architectures, and IP that lower delivery cost and differentiate EXL in the market.
Identify expansion opportunities within accounts and translate delivered outcomes into follow-on pipeline.
Leadership & stakeholder management
Lead and grow global, multi-disciplinary AI teams, and raise the technical bar across the practice.
Partner with business and technology leaders to define AI roadmaps and implementation strategy.
Mentor architects and engineers, and build a bench of senior technical talent.
Translate complex architectures for executive and non-technical audiences.
Architecture & solution leadership
Own architecture, design, and implementation of enterprise-grade GenAI and Agentic AI solutions from concept to production.
Define scalable reference architectures and design patterns for AI platforms, copilots, and intelligent agents.
Establish architectural standards, reusable components, and best practices across delivery programs.
Design secure, resilient, highly available AI systems at enterprise scale, across structured and unstructured data.
Generative & Agentic AI delivery
Design and deliver LLM-powered applications: conversational AI, enterprise copilots, knowledge management, and workflow automation.
Architect advanced retrieval using RAG, Agentic RAG, Graph RAG, knowledge-graph, and hybrid approaches.
Design multi-agent systems with modern orchestration and reasoning architectures, including human-in-the-loop and autonomous frameworks.
Define memory, context, planning, tool-use, and reasoning strategies for agentic systems.
Hands-on engineering
Stay technical. Contribute to architecture, critical-path code, design reviews, and the hardest technical problems.
Design APIs, microservices, and cloud-native AI services that underpin enterprise AI ecosystems.
Guide teams on software architecture, performance, scalability, security, and maintainability.
AI governance & LLMOps
Architect governance frameworks for auditability, observability, explainability, and compliance.
Design guardrails for hallucination, prompt injection, toxicity, and model safety.
Establish LLMOps: evaluation pipelines, automated testing, CI/CD, monitoring, and production governance.
Define evaluation frameworks spanning quality, safety, reliability, latency, and business outcomes.
Qualifications and experience we consider to be essential for the role:
10–15 years across software engineering, AI/ML, data science, or enterprise architecture, with a clear trajectory into senior technical leadership.
Proven track record architecting and deploying production-scale AI, from strategy through implementation.
Experience in a consulting, services, or client-facing delivery environment, including supporting pre-sales or solution shaping.
Experience leading globally distributed, multi-disciplinary teams.
Bachelor’s in Computer Science, AI, Engineering, Data Science, or a related field. Master’s preferred.
Skills and Personal attributes we would like to have:
Core Knowledge Expected
Programming & engineering : expert Python; REST APIs and microservices; FastAPI; distributed systems; cloud-native architecture.
LLM application delivery: prompt engineering, tool and function calling, RAG, and at least one production Agentic AI system.
Cloud AI platform : deep experience with one of Azure, OpenAI, AWS Bedrock, Claude; Kubernetes and cloud-native deployment.
LLMOps & evaluation : CI/CD for AI, automated evals, experiment tracking, observability, model lifecycle management.
Responsible AI : governance frameworks, guardrails, model safety, compliance, and auditability.
Preferred but not required
Orchestration frameworks : LangChain / LangGraph, LlamaIndex, CrewAI, AutoGen, DSPy, Semantic Kernel, Strands.
Advanced retrieval : Graph RAG, knowledge graphs, context graphs, hybrid search, vector databases.
Agentic patterns : multi-agent architectures, planning and reasoning, MCP (Model Context Protocol).
Model customization: fine-tuning, distillation, and model evaluation at scale.
Frontier model families : OpenAI, Claude, Gemini, Llama, Mistral.
What success looks like in this role.
In the first 12 months
Multiple enterprise GenAI and Agentic solutions delivered into production to deliver value / outcomes.
Reference architectures and reusable accelerators adopted across programs, measurably reducing delivery time or cost.
AI governance, evaluation, and observability standards operational on live engagements.
Ongoing
Recognised as the primary technical authority for complex client AI initiatives and executive relationships.
Technical leadership converts into won and expanded engagements and a growing qualified pipeline.
A stronger, higher-performing AI engineering team, with you still close to the technology.
As part of a leading global Data and AI company, you can look forward to:
A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
At EXL , we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
At EXL , we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
