Head of Technical Services
ARDEX UK / Building Adhesives | Stoke-on-Trent or Haverhill, Suffolk
Our Technical Services team includes some of the most experienced professionals in our industry. ARDEX is a system solution provider and develops, manufactures and supplies high performance speciality building materials.
We’re looking for an experienced Head of Technical Services to lead our Product Technical Services function across ARDEX and Building Adhesives.
This is a senior leadership role focused on driving technical strategy, developing a high-performing team, supporting customers and internal stakeholders, and ensuring technical excellence across the business.
Our Service Excellence Vision is to be the benchmark in our industry for providing exceptional service solutions, consistently meeting and exceeding customers’ expectations, and desires through best-in-class service delivery.
Key Responsibilities
· Lead and develop the Technical Services team
· Drive technical strategy and continuous improvement
· Act as the senior technical expert for complex issues and specifications
· Work cross-functionally with Sales, Marketing, Operations and Customer Services
· Support product launches, compliance and customer confidence
Site presence required across Stoke and Haverhill, with flexibility to be based at either location.
About you
· Experienced leader in a technical, product or customer support environment
· Commercially aware and customer focused
· Strong problem-solver with excellent communication skills
· Confident working across functions and influencing at all levels
What we offer
· A key leadership role in a growing business
· Supportive, collaborative environment
· Competitive salary and benefits
At the initial stages of recruitment, we collect, hold and use ordinary personal data about you that you disclose within your curriculum vitae/cover letter, i.e. your name, contact details, employment history, qualifications/training, etc. We collect this personal data for the purpose of employment suitability only and keep the information for the duration of the recruitment process.
Pay: £60,000.00-£65,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Canteen
- Company car
- Company pension
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
