Anthropologie is coming to Battersea!
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed
the financial, operational, and visual expectations of the company.
Customer Experience:
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Customer Connection: initiates genuine conversation to engage with the customer in a
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personalised way where all customers feel welcome, heard, and valued
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Selling Culture supports a selling environment in all areas of the sales floor by connecting with
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multiple customers and sharing product suggestions
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Omni-Channel Service: provides a frictionless customer experience by utilising technology to
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transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication:
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Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
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Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
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Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
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Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
Visual & Business Operations:
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Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
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Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfilment processes while maintaining stock levels of the floor
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Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display:
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Executes stock-to-sales processes and presentation standards
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Is knowledgeable of trend and supports brand messaging
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Has an understanding of how the merchant process impacts business and the customer experience.
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