Dispenser/Receptionist
Hounsfield Surgery is looking for a qualified dispenser to join our friendly, caring, busy team. Previous experience of working in a dispensing practice would be desirable. The candidate is required to have a minimum of NVQ Level 2 in Dispensary services or equivalent and must adhere to the Practices Standard Operating Procedures and other Practice protocols and policies.
This is a full time position and the ideal candidate must be flexible to cover holiday, sickness and early/late shifts. The person we are looking for must be accurate, possess good communication skills and be a team player. Knowledge of Systmone clinical system within a primary care setting would also be desirable. Salary will reflect by experience.
Primary responsibilities include:
Dispensing of all repeat prescriptions and acute medication, process medication ready for collection.
Placing orders for stock with approved suppliers, ensuring orders are placed with consideration for overall stock control
Receiving drug orders, checking contents, putting stock away and contacting suppliers.
Liaise with patients about their medication and any queries.
Covering of reception duties and processing of prescription requests and prescription charges
Answering and dealing with phone enquiries
Overview of your organisation
Hounsfield Surgery is a small rural dispensing surgery situated in the village of Sutton on Trent with a list size of 4530 patients. We are consistently high QOF achievers with 4 GPs,
and a Clinical Pharmacist and our recent CQC rating was GOOD.
We have a low staff turnover but our list size is increasing rapidly and to maintain our high patient satisfaction we feel we need to expand our team.
Job Summary:
The post-holder will project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient way ensuring a high-level of service is delivered at all times.
To be responsible for the preparation and dispensing of prescriptions in accordance with practice policy and extant legislation.
Duties and Responsibilities:
The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Dispense prescriptions to the entitled population in accordance with practice policy and procedure, ensuring there are no discrepancies
- Support the Dispensary Team Leader in ensuring a high-level of service is delivered at all times
- Reception cover , collection of prescription charges/checking patient exemption statements
- Cash handling.
- Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
- Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions
- Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
- Providing patients with advice regarding all prescription matters
- Ensuring controlled drugs are dispensed with in accordance with practice policy
- Remain current with the latest guidance ensuring the dispensary conforms to SOPs, NICE, CQC etc guidance
- Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.
- Maintaining full and accurate records of all dispensing transactions.
- Undertaking any other reasonable tasks as requested by the Dispensary Team Leader, Practice Manager or the Doctors.
Job Type: Full-time
Pay: From £13.50 per hour
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Dispensing: 2 years (preferred)
Work Location: In person
