Regional Account Manager – Harvey & Brockless
We are searching for the ideal candidate who has experience in the hospitality industry and a knowledge of the fine food sector and who is also very passionate about the industry.
About us
We are a fast growing, and highly successful producer and distributor of speciality foods, working with artisan food producers across the globe. Every day, we supply to a nationwide network of customers from the smallest farm shops, to restaurants and food manufacturers.
About you
Do you have a genuine passion for Fine Foods and have worked in the hospitality sector.
Are you known for your positive attitude and a willingness to go above and beyond to solve problems and enhance the customer experience?
Are you a highly self-motivated and driven individual with the ability to confidently communicate with others?
If this sounds like you then we would love to hear from you.
About the role
We are seeking a Regional Account Manager based in Chester/Liverpool to join our Northern team based at our Manchester Depot. Acting as the initial point of contact for our customers, the ability to communicate effectively is imperative, as you engage with customers to build strong and trusted relationships. You'll encourage repeat business by keeping in regular contact with customers to drive sales whilst always looking for new leads.
Primary responsibilities include, but are not limited to:
- Developing strong relationships with customer contacts, while also maximising the potential of the existing customer base.
- To work in conjunction with the Customer Service team to coordinate a faultless supply of quality goods through from production, warehousing to distribution.
- Respond to customer issues and ensure that any customer complaints, whether by phone or in writing, are acted up on and learnt from.
- Conduct training and presentations to customers to demonstrate the passion we have for our products and add extra value to our service offering.
- Assist with our marketing strategy and the commercial development of new products relevant to market needs.
- Collaborate with Purchasing and Production, to create demand forecasts on products as and when required.
- Achieve sales targets pre-agreed with the Regional Sales Manager, reporting back on your progress and the likely outcomes.
- Build strong relationships with staff members at all levels by ensuring good communication.
- Ensure company compliance to regulatory requirements and guidelines for food safety, food hygiene, good manufacturing practice and quality.
- Complete required reports on activity and maintain accurate customer contact information by regularly updating our Operating System.
Requirements
Essential
- English & Maths GCSE or equivalent
- Strong written and verbal communication skills are essential in this role; as is IT literacy
- A proven track record of understanding customers’ needs and delivering excellent customer service
- The ability to quickly build relationships
- Target driven with a desire to succeed
- A Full UK Driving License and flexible approach to travel and your working hours
Desired
- Currently working in the Hospitality sector back of house or front of house will be of a great benefit.
- Ideally, you'll have experience working in a similar field-based role within the food industry in sales, account management or business promotion
- Demonstrable problem-solving skills and the ability to show how you have achieved and exceeded sales targets
- Ability to work well under pressure and to prioritise conflicting demands
- A desire to constantly look for ways to improve the customer experience
What we can offer
In return you will be offered a competitive salary within your first six-month probation period. You will be welcomed into a supportive, encouraging and successful company who pride themselves on their incredible employees.
Other benefits include:
- Healthcare scheme
- Company Car
- Discounted Fine Foods Account (Staff Account)
Job Types: Permanent, Full-time
Pay: From £35,000.00 per year
Benefits:
- Casual dress
- Company car
- Work from home
Work Location: In person
