Enrolment Team Manager – Sales | Higher Education
St Albans, Hertfordshire | Hybrid – 3 days office / 2 days home
Hours: Monday–Friday, 12:30pm–9:00pm, plus 1 weekend in 3, 9:00am–5:30pm
£40,000 + Bonus | Full-time, Permanent
Are you a sales leader who knows how to turn data into results?
Higher Education Partners (HEP) is looking for a driven and commercially focused Enrolment Team Manager to lead our team of Enrolment Specialists and take ownership of sales performance, conversion and enrolment targets across our university partnerships.
This is a fast-paced, high-performance environment where you'll be expected to lead from the front, coach your team, challenge performance and use data to drive decisions.
This is a management role — not a hands-on sales role. Your focus will be on getting the very best from your team, removing barriers, spotting opportunities and ensuring we consistently hit our enrolment targets.
What you'll be doing
- Lead, motivate and develop a team of Enrolment Specialists
- Own team performance against sales, conversion and enrolment targets
- Use Salesforce and performance data to identify trends, opportunities and areas for improvement
- Monitor key sales KPIs, pipeline activity and conversion throughout the enrolment journey
- Coach and challenge individuals to improve performance and achieve their potential
- Create a culture of accountability, pace and high performance
- Identify risks early and put clear action plans in place
- Manage up effectively, providing senior leaders with clear insight into performance, challenges and opportunities
- Work collaboratively across the business and with our university partners
- Ensure the student experience remains at the heart of the enrolment journey
Who we're looking for
Management experience is essential.
We're looking for someone who has already led a sales, enrolment, admissions, recruitment or contact centre team and is ready to take their leadership to the next level.
You should be:
- A proven Sales Manager, Team Manager, Team Leader or Supervisor
- Experienced in managing performance through others, rather than relying on your own sales
- Highly data-driven and commercially minded
- Confident using Salesforce/CRM systems and sales performance data
- Comfortable challenging performance and having difficult conversations when needed
- Able to manage up as confidently as you manage your team
- Naturally proactive — you see a problem and get stuck into finding the solution
- Comfortable working at pace in a target-driven environment
- A strong communicator who can build relationships across teams and with senior stakeholders
- Passionate about developing people and creating high-performing teams
Why HEP?
You'll be joining a growing Higher Education business working with university partners to help prospective students access programmes that can genuinely change their careers and futures.
It's an exciting time to join us as we continue to grow our enrolment operation and build our onsite teams.
What you'll get
£40,000 + bonus
20 days annual leave, + UK bank holidays and leave increasing with service
6% employer pension contribution
Health & wellbeing support
Employee discounts and perks
Onsite parking
Referral bonus scheme
Sick pay
PLEASE READ BEFORE APPLYING
We will NOT consider applications submitted without completing the full application process.
To be considered, you must follow the application link below, upload your CV and complete the application questions.
CVs submitted without completing the application will not progress.
Apply here:
http://higheredpartners.peoplehr.net/Pages/JobBoard/Opening.aspx?v=1d6dbcf0-c0a9-4bde-9474-bd3ca5037441
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Pay: From £40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- St Albans AL1 3TF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Essential -Do you have a proven background in sales leadership within a contact centre environment.?
- Essential - Do you have a high level of proficiency in Salesforce and dialler systems?
- Essential -Do you have strong analytical ability with fluency in interpreting KPI dashboards and funnel data?
- Will you now or in the future require visa sponsorship?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in St Albans AL1 3TF
