About Adviserly
Adviserly is the global collaboration of firms setting the benchmark for boutique law. We help member firms earn credibility and grow through trusted referrals, peer visibility and the infrastructure that supports boutique excellence. Our members are founders and partners of small specialist law firms who value quality, reputation and trust.
Purpose of the role
This is a broad, hands-on role for someone early in their career. You will keep our membership data and systems in good order, support member engagement and retention work, and assist the Founder and teams across the business. Most of the work is practical and hands-on. We will rely on you to do it accurately and to deadline. You will also learn how a membership organisation runs, with the chance to take on more responsibility as you grow into the role.
You do not need to have done this job before. You do need to be organised, accurate, willing to ask questions and comfortable working across several tasks at once.
You will usually be responsible for setting your own deadlines and you will be expected to obey the golden rule: to do what you say you are going to do, by the time you say you are going to do it.
Who this role is for
This role suits someone who wants to learn how a business runs from the inside. You will see every part of it: data, events, billing, member relations, technology and the day-to-day operations that hold it all together.
This is not a member facing role initially. You will be working with the Founder and a team of 8 consultants (Member Engagement, Member Development, Events, Marketing x2, Tech x2, Finance).
It will suit you if you like variety, take responsibility without being asked, and would rather make your own path than follow a fixed ladder. We think that people who do well at this stage tend to go on to operations, chief-of-staff or general management roles. If you want a structured graduate scheme with defined rungs and annual promotions, this is not that, and you will not enjoy it. We’re a startup. We don’t “move fast and break things”, but we do muck in.
We are not a law firm, and this is not a route into practising law. It is a route into the business side of a fast-growing startup. If you do well (and the business does well), there is the prospect of promotion and building your own team.
Key responsibilities
1. Processes and data
- Maintain the Company's CRM (Pipedrive): keep records accurate and current, and carry out regular data hygiene checks.
- Maintain a shared communications calendar so member messages from different teams do not clash, and flag any conflicts to the Founder before messages go out.
- Help collect and record data on member engagement and retention, following an agreed method.
- Support the Founder in preparing for board and shareholder meetings and in producing insights reports on engagement trends, retention risks and member behaviour, by gathering data and preparing first-draft charts and summaries for review.
- Assist the team in maintaining internal processes and Standard Operating Procedures (SOPs) under direction, to improve coordination across membership, events, marketing and operations.
- Log the results and summarise what members are saying from structured member feedback activities (for example surveys and short interviews).
- Support the member engagement team, including scheduling check-ins, tracking satisfaction and carrying out agreed retention actions.
2. General administration
- Manage general company inboxes, responding or routing messages as appropriate.
- Order office supplies, merch and keep the office stocked and in good order.
- Improve internal operational workflows.
- Provide holiday cover across teams as needed.
- Support the adoption of new technology within the team, and help colleagues with day-to-day tech issues.
3. Assisting across the business
Acting as a point of coordination between the Founder and the teams, and providing ad hoc support to:
- Events organisation
- Membership engagement activities
- Website development
- Outreach and onboarding of new members
- Billing
Data protection and confidentiality
Our members are lawyers, and the information we hold about them and their firms is sensitive. This part of the role is not optional.
- Handle all personal data in line with UK GDPR and the Data Protection Act 2018, and follow the Company's data protection policies.
- Treat all member and firm information as strictly confidential, and never share it outside the Company without authorisation.
- Access only the systems and data needed for the task in hand, and follow agreed limits on what may be sent, to whom and how.
- Report any suspected data breach or loss to the Founder immediately.
- For AI, only use Claude Teams. Never use a private AI account. Never put client information received from member firms into AI.
Pay: £25,000.00-£30,000.00 per year
Benefits:
Work Location: In person
