You'll be part of the N3i IT Service Desk team, providing friendly and reliable first line support to a wide range of customers across Primary Care and other services. Your work will help colleagues access the systems they need when they need them. You'll be based at our headquarters and will play a key role in keeping services running day to day, while learning from experienced IT professionals around you.
Main duties of the job:
- Provide first line IT support by phone and other channels
- Manage an incoming call queue and aim to resolve issues at first contact
- Log, track and update IT incidents and requests clearly
- Trouble shooting and triaging IT issues
- Support second line, third line and procurement work when needed
- Deliver a helpful, customer focused service at all times
- What we're looking for:
- Experience supporting users with IT issues or strong transferable customer service skills
- Clear communication skills and a friendly, approachable manner
- Ability to stay calm and organised in a busy environment
- Willingness to learn and support different areas of the IT team
- A strong focus on putting customers first
- Be part of our on call rota when required
- Part of a rolling shift rota, covering core hours between 7:30am to 6:30pm, Mon to Fri
About us
N3i deliver high quality, responsive IT support and digital services to the NHS and other health and care providers.
We are supported by our award-winning parent company, City Health Care Partnership CIC (CHCP).
This allows us to bring added value to our customers and provide them with unrivalled in-depth knowledge and services that are tailored to their specific needs.
Job Types: Full-time, Permanent
Pay: From £27,824.89 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free flu jabs
- On-site parking
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
