Job Summary
We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, where organisational skills and a friendly demeanour are essential.
Please note that this is a full time position, the successful candidate is expected to work at least 45 hours a week.
Duties
- Greet guests warmly upon arrival and assist with the check-in and check-out procedures
- Handle guest enquiries efficiently via phone, email, or in person, maintaining excellent phone etiquette
- Manage reservations, cancellations, and modifications using the hotel management system
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Process payments accurately and issue receipts in accordance with hotel policies
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
- Maintain a tidy and organised reception area at all times
- Address guest concerns promptly and professionally, striving to resolve issues effectively
- Support administrative tasks such as data entry, filing, and reporting as required
Requirements
- Previous experience in hotel reception or guest services is preferred but not essential; training will be provided for suitable candidates
- Excellent organisational skills with attention to detail
- Strong communication skills in English; multilingual or bilingual abilities are highly desirable
- Demonstrable phone etiquette and customer service skills
- Knowledge of hospitality industry standards and procedures is advantageous
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Friendly, approachable manner with a professional appearance
- Flexibility to work shifts as required, including evenings or weekends if necessary
This role offers an engaging environment where your interpersonal skills can shine. We value professionalism, enthusiasm, and a genuine passion for hospitality.
Job Type: Full-time
Pay: £12.71 per hour
Benefits:
Work Location: In person
