The Credit Control Support role is responsible for assisting the Credit Control team in maintaining effective debt management and ensuring timely collection of outstanding customer balances. Reporting to the Credit Supervisor, the role supports the smooth running of credit control processes by providing administrative, operational, and customer service support.
Accountabilities
- Handle a high volume of emails, professional correspondence, and answering telephone calls regarding customer account queries.
- Work collaboratively with Credit Management team members and internal stakeholders to ensure resolution of customer queries, collection of debt and achievement of targets.
- Establishing and maintaining relationships with customers.
- Complete and adhere to department workflow processes, including customer refunds and reviewal of credit limits.
- Maintain a log of customer contact and record queries.
- Maintain an up-to-date history of events for each account and diary system.
- Perform ad-hoc duties as directed by the Credit Supervisor and/or Credit Managers.
Why AAH?
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.
- 25 days Plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent Career progression with full ongoing Support
- Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).
- Experience in a Credit Control or Customer Service team within a business-to-business environment
- Confident communicator, verbal and written
- Ability to meet deadlines and work under pressure
- Ability to work independently and as part of a team
- Ability to achieve objectives / targets set
- Ability to organise own workload and prioritise
- Ability to multi-task, and work in an open plan/hybrid environment
- Computer Literate (Word/Excel)
- Prior use of Esker O2C systems will be an advantage
At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.
We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.
As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.
We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.
