Job Summary
We are seeking a highly organised and detail-oriented Sales Administrator to support our sales team in managing client accounts, processing orders, and maintaining accurate records. The job holder will promote the business at all times ensuring the best customer experience whilst encouraging an atmosphere of continuous improvement.
Key Accountabilities include:
· To work within a team to manage inbound and outbound administration activity, via electronic media and the telephone.
· To handle customer order requests to their administrative completion, including the resolution of all discrepancies, returns and invoice queries.
· To demonstrate an excellent knowledge of Ideal products to drive sales activity and ensure customers’ expectations are exceeded.
· To take ownership of calls and undertake the relevant tasks to complete the customer’s requirements fully.
· To liaise with both internal and external customers to ensure excellent levels of service.
Essential requirements include:
· Well practised administrative skills with a good ability to multi-task
· Well proven telephone skills, preferably gained in an order processing environment
· Time Management
· Experience of using computer-based systems
· The ability to enter Data correctly and accurately
· Experienced team player
· The ability to work on own initiative
· A high standard of numeracy and literacy
· Good communication skills
· The ability to work well under pressure
Work Location: In person
