The Role
At Unite Students, we`re excited to have an opportunity to join our Contact Centre as a Support Hub Sales Team Advisor.
You`ll support both new and existing customers in finding the right home from our portfolio of over 160 properties across the UK. Through phone, email, and webchat, you ll deliver an outstanding customer experience while understanding each customer s needs and recommending the most suitable options.
This is a fast-paced, target-driven role where you`ll manage multiple customer conversations simultaneously, build strong relationships, and work towards achieving monthly revenue targets.
What You`ll Be Doing
- Delivering exceptional customer service via phone, email, and webchat.
- Matching customers with the right home from our UK property portfolio.
- Managing multiple customer enquiries in a fast-paced sales environment.
- Converting enquiries into bookings and achieving monthly sales targets.
- Providing accurate advice and promoting the Unite Students brand.
- Keeping customer records up to date and ensuring GDPR compliance.
- Escalating complex queries where needed and contributing ideas to improve the customer experience.
What We`re Looking for in You
- A confident communicator with excellent written and verbal communication skills.
- Experience in a sales and/or customer service role.
- Comfortable working in a fast-paced, target-driven environment.
- Skilled at building rapport, understanding customer needs, and recommending the right solutions.
- Organised, resilient, and able to manage multiple priorities while delivering excellent service.
- A positive team player with a proactive attitude and a commitment to continuous improvement.
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
