About the Role
T3 Security Ltd is seeking an experienced and motivated Operations Manager (Night Time Economy) Newcastle to lead and manage our door supervision operations across multiple venues within the night-time economy.
Reporting to the Operations Director, you will be responsible for operational performance, compliance, staff management, and client relationships, ensuring a high-quality, professional, and customer-focused security service at all times.
This is a hands-on management role requiring flexibility, strong leadership, and a proactive approach to operational excellence. You will be managing contracts from Newcastle. You must be able to work weekends, have a full UK Driving License & access to your own vehicle.
Key Responsibilities
Operational Leadership
· Lead and manage Door Supervision teams across multiple sites and contracts
- Ensure full compliance with SIA regulations, health & safety legislation, and company procedures
- Develop, review, and maintain Assignment Instructions and Risk Assessments
- Conduct regular site visits, including evenings and out-of-hours inspections
Client & Venue Management
· Act as the primary operational point of contact for assigned venues
- Hold regular meetings with clients and venue management to review service delivery
- Manage incidents, complaints, and operational issues, ensuring effective resolution
People Management
· Recruit, interview, and onboard Door Supervision staff
- Create and manage staff rotas to ensure full operational coverage
- Monitor staff performance, attendance, and welfare
- Conduct appraisals, performance reviews, and disciplinary procedures where required
Training, Compliance & Quality
· Identify training needs and ensure continuous staff development
- Carry out site and staff audits with clear reporting and action plans
- Maintain high standards of professionalism, uniform compliance, and conduct
Reporting & Administration
· Produce accurate incident, audit, and performance reports
- Maintain up-to-date operational records and documentation
- Support HR investigations and escalations when required
Essential Requirements
· Current SIA Door Supervision Licence
- Proven management experience within the security industry (door supervision)
- Full UK driving licence and willingness to travel between sites
- Excellent written and verbal communication skills
- Strong working knowledge of Microsoft Office (Outlook, Word, Excel)
- Right to Work in the UK
- Smart, professional, and presentable
What We Offer
- Competitive salary based on experience
- Opportunity to work with a growing, professional security company
- Varied role within the night-time economy
- Supportive management structure and career progression opportunities
Equality & Diversity
T3 Security Ltd is an equal opportunities employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates.
Application question(s):
- Do you have a full UK Driving license?
- Do you have access to your own vehicle?
Experience:
- Night Time Economy: 2 years (preferred)
Licence/Certification:
- SIA Door Supervision License (required)
Work Location: Hybrid remote in Newcastle upon Tyne
