SUMMARY OF THE ROLE
Support sales in selling technically correct systems and use of products by quality assuring that bids are in accordance with technical requirements and taking part in customer meetings to minimise risks to Jotun and ensure that customers’ expectations are met. Support complaints handling by carrying out investigations, identification of possible root causes and documentation of assigned complaints in order to conclude the technical aspect of a complaint.
Responsibilities:
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Verify the quality of technical information in bids and specifications by ensuring that written documentation contains reliable and correct technical information to ensure compliance with global standards and customer requirements, and that Jotun is perceived as a preferred supplier
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Support sales personnel by providing relevant documentation, making draft specifications and project-specific procedures to ensure that the right products and solutions are used for the right purpose and in line with customer expectations
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Responsible for handling complaint cases by investigation, analysis of possible root causes, reporting and executing all stages of complaint handling to its conclusion.
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Support the sales units in the use of TSS tools as part of the sales process such as Risk Calculators, Project Evaluation documents and guarantees.
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Continuously evaluate and comment on risk assessments by identifying potential risks and suggesting countermeasures in order to minimise risk exposure to Jotun
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Ensure that all technical inquiries from customers (via sales) on product use, risk assessments, and guarantees are responded to in a timely manner as per Jotun policies and technical guidelines ensuring the correct use of products/specifications
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Share learning and knowledge from complaint cases by documenting corrective actions taken and their effectiveness, in order to limit the occurrence of the claim and Jotun’s risk exposure
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Conduct site inspection of coating projects as required
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We are looking for a candidate that can:
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Demonstrate that they can act on their own initiative
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Persuade others, promote plans and their ideas successfully
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Use methodical methods of working with clear priorities allocating resources appropriately
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Be effective in their communication with clear and precise messages that are delivered in a structured manner
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Be aware of their own development needs and use their strengths to further develop
We offer:
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A supportive working environment
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Competitive salary and benefits package
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Company pension
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Opportunity for international travel
POSITION INFORMATION
Company:
Jotun Paints (Europe) Ltd
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
10.09.2026
WHO WE ARE
Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.
Jotun Paints (Europe) Ltd's head office is based in Scunthorpe, North Lincolnshire and the Factory has been operational for over 30 years producing coatings to be distributed throughout Europe. We also have various sales offices located around the UK and Ireland with the company employing more than 270 people working across the Marine, Protective, Powder and Decorative markets. The company is people orientated offering opportunities for progression, learning and development in a friendly and supportive work environment undepinned by Jotun's core values; Loyalty, Care, Respect and Boldness.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
