Background
New Start Highland is a dynamic and evolving organisation which aspires to create opportunities for transformation in people’s lives. New Start Highland offers a range of services including employability services for people who want to develop skills required to enter the workplace, plus a number of commercial enterprises ranging from Removals to Furniture Retail.
Our employability programmes provide opportunities for individuals to gain practical skills, confidence and work experience in a supportive environment. We are committed to helping people overcome barriers and achieve positive outcomes through meaningful placements, tailored support and person-centred development.
Purpose of Post
To coordinate and support individuals participating in supported placements across New Start Highland. The Supported Placement Coordinator will provide one-to-one support, helping participants develop confidence, skills and experience while working towards their personal and employability goals.
The role will work closely with referral agencies, participants and operational teams to ensure placements are appropriately matched, effectively supported and successfully monitored. The post holder will be passionate about enabling people to reach their potential and committed to delivering positive outcomes through patient, empathetic and person-centred support.
Accountable to
Placement and Training Manager
Responsible for
- Delivering one-to-one support to participants undertaking supported placements across a range of departments.
- Coordinating referrals and liaising with referral agencies regarding new and existing placements.
- Supporting participants to identify and work towards individual goals and development opportunities.
- Monitoring participant progress throughout placements and providing appropriate support where required.
- Recording participant information accurately and maintaining up-to-date session plans and support records.
- Working collaboratively with operational teams to ensure placements provide meaningful experiences and opportunities for development.
- Promoting participant wellbeing, confidence and independence.
- Supporting the successful completion of placements and progression into volunteering, training or employment opportunities.
Working Relationships
- Develop effective relationships with referral agencies and external partners.
- Work closely with participants to build trust and provide consistent support throughout their placement journey.
- Liaise with managers and supervisors across New Start Highland departments hosting supported placements.
- Work collaboratively with the Employability Team to ensure positive participant outcomes.
- Maintain professional communication with stakeholders involved in participant support and progression.
Key Results
- Participants receive high-quality, person-centred support throughout their placement.
- Positive participant progression outcomes including increased confidence, skills development and movement towards employment, volunteering or further training.
- Strong relationships maintained with referral agencies and stakeholders.
- Accurate and timely participant records maintained.
- Session plans, support records and progress reports kept up to date.
- High levels of participant engagement, attendance and placement retention.
- Delivery of support in line with the values and culture of New Start Highland.
Key Tasks
- Provide regular one-to-one support sessions with participants.
- Assist participants to identify personal goals and create action plans to support their development.
- Monitor participant progress and identify any barriers to successful placement outcomes.
- Work with participants to develop confidence, employability skills and workplace behaviours.
- Liaise with referral agencies regarding participant referrals, progress updates and support requirements.
- Facilitate reviews and feedback sessions with participants and relevant stakeholders.
- Maintain accurate participant records, attendance information and case notes using organisational systems.
- Ensure session plans and participant support documentation are regularly reviewed and updated.
- Support participants to access additional services and opportunities where appropriate.
- Contribute to reporting requirements and provide information on participant outcomes and progression.
- Promote safeguarding, equality, diversity and inclusion throughout all aspects of the role.
- Act within the values and culture of New Start Highland with accountability and professionalism.
Conditions
Based in Inverness, the post is for 21 hours per week. There are 32 days holiday per year (pro rata) rising to 35 days after five years' service.
Salary dependent upon experience.
There will be an opportunity to participate in a contributory pension scheme.
The post may require a basic disclosure.
Pay: From £27,300.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
