Claims Support Advisor
Claims Department | Reports to: Front Line Team Manager
- Contract type: Permanent
- Working hours: 38.8 per week, Monday-Friday 9am-5:30pm, 1 in 3 Saturdays 9am-1pm
- Salary: £26,514.90 per annum
The Role
In this role you will resolve escalated emails/phone calls in line with the needs of the business and provide administrative and analytical support within the Claims Front Line Team. You will also be required to provide administrative support to the management team/field agents.
What You’ll Do
- Deal with claim queries from customers, clients and repairers
- Respond to all external and internal clients, including telephone, emails etc
- Assist with upskilling / liaising with the teams to provide a cohesive response for all enquiries including initial triages for all issues
- Support the claim department with daily BAU functions
- Provide accurate claims advice across a variety of products
- Resolve claims across a variety of platforms; telephone, email and online
- Maintain company service levels
- Provide support to the sales team by providing accurate and timely information
- Provide professional and friendly advice
- Produce reports / spreadsheets on claims issues and queries on request
- Arrange vehicle assessments
- Other reasonable duties as required
What you’ll bring:
Skills and competencies
- The ability to understand customer requirements to ensure queries are dealt with appropriately
- A high level of literacy and numeracy
- Strong initiative
- Good written and oral communication skills
- Ability to work effectively under pressure both within a team or on own initiative
- Good planning and organisation skills with the ability to prioritise
Essential:
- Experience in a customer service role
- Microsoft Office including Word and Excel
- Good communication skills
Desired:
- Experience in a FCA regulated environment
- A background in insurance product administration and claims resolution
- Knowledge within the motor industry
Our Company Benefits:
- Annual leave entitlement of 25 days, plus bank holidays
- Cycle to work scheme
- SmartSpending App, saving you money on shopping, days out, holidays, gym discount etc
- Life assurance – x4 of your basic annual salary
- Company events: Sports day, Christmas party, Charity bake sales and pizza Thursdays, Wellness Activities
- EAP Programme: Access to BEN and Health Assured
- Mental health first aiders / first aiders
- Smart Tech salary sacrifice - giving you access to the latest laptops, tablets, and smartphones in a tax-efficient way – helping you stay connected and productive both at work and home.
- Pension contribution from employer
- The PitStop Rewards: Store discounts, health and wellbeing, access to free HelloFresh recipes and fitness videos
- Refer a friend scheme
- Free parking
Who We Are
AutoProtect Group supplies value-added insurance products and warranties to the consumer market via our retail partners at dealerships and brokers across the UK and Europe. We are a trusted partner across the automotive industry. Since 2004 we've built relationships and developed partnerships with premier manufacturers, a substantial cohort of the AM Top 200, and more than 3,000 independent vehicle retailers.
Our Culture
Our culture is a feeling shared by everyone who works within AutoProtect Group. Think of it as our DNA, or the environment we work in. Our purpose and values both help us create our culture. Our values are:
- Stronger Together: One Family
- Respectful: Every Interaction Matters
- Bold: The courage to do what’s rights
- Agile: Embrace change and use initiative
- Make it Happens: Own it with pride
This is an exciting time to join here at AutoProtect if you feel like you are ready for the challenge, hit apply today! We look forward to reading your application.
Next Steps of the recruitment process
- Submit your CV
- If shortlisted, you will receive a Pre-Screening call (15 mins) from our In-House Recruiter to discuss the role in further details and for us to find out more about you and your work experience.
Lastly, we wish you best of luck with your application.
Pay: £26,514.90 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Harlow CM19: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require a visa sponsorship to work in the United Kingdom?
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
