The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the Pre Lit Casualty claims handling teams.
-
To pro-actively assist the Pre Lit teams with a variety of tasks including:
- Monitoring MOJ Portal
- Monitoring inboxes and actioning appropriately
- Maintaining, reviewing and actioning spreadsheets
- Completing new claim actions to support the claims handlers
- Actioning CRU post and ownership of CRU tasks
- Completing chaser tasks on files to support the claims handlers via telephone and emails
- Raising low value payments
- Assisting with training as and when required
- Onboarding run-off work on various projects
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- To actively manage a caseload of low value property damage claims
- Ensure quality service standards and productivity levels are maintained to a high standard
Working Hours
35 hours per week over 5 days
Primary location for this role is Leeds Office
12 months relevant admin / claims support experience- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Keoghs values
- We are Connected
- We are Dynamic
- We are Innovative
- We Succeed Together
-
Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
