Job Title: Receptionist
Sydenham House Medical Group
Permanent, 30 Hours Per Week
Location: Gun Lane Medical Centre
Responsible to: Practice Manager
Job Purpose
- Greeting patients and visitors in an efficient and courteous manner
- Providing an effective and polite telephone enquiry service
- Proactively communicating information between patients, doctors, and other professionals
Main Duties and Responsibilities
- Sorting and routing external mail
- Greeting patients and visitors to the practice
- Booking in patients and visitors in line with practice appointments and visitors procedures
- Responding to and/or redirecting patient and visitor requests accordingly
- Keeping the computerised appointment system up to date
- Booking, amending, and cancelling patient appointments
- Setting up new patients on the computer system in line with protocol
- Distributing completed prescriptions
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
- Maintaining both computerised and manual filing systems (e.g. patient notes)
- Completing mandatory training as required
- Carrying out any other reasonable duties requested from time to time
- Working safely at all times, in line with legislative requirements and practice policies and procedures
This job description is not exhaustive and may be reviewed and adjusted periodically in consultation with the post-holder.
Hours
Hours may vary between 8:00am–6:30pm. 30 hours per week.
Benefits
- Company pension
- Employee discount
Education
- GCSE or equivalent (preferred)
Work Location: In person
Pay: From £12.75 per hour
Expected hours: 30.0 per week
Benefits:
Work Location: In person
