Service Technician
Job Description
ACT Entertainment
Department: Technical Services Employment Type: Full-Time
Reports To: Service Manager Location: Acton, London
Ambersphere Solutions, a division of ACT Entertainment, prides itself on delivering the highest‑quality entertainment lighting products and professional entertainment technology products. We provide our clients with comprehensive sales, service, support and training across our full product portfolio. This role will diagnose and repair technical equipment while delivering exceptional customer service.
Position Summary
This position is responsible for providing service, repair, training and customer support for Ambersphere product lines while ensuring all work meets company quality standards.
Duties & Responsibilities
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Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or require replacement.
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Perform quality control inspections on repaired and serviced equipment.
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Support customers via telephone, email, CRM systems, and other communication channels
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Prioritize repair activities and communicate repair status updates to customers and internal stakeholders
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Maintain accurate service records, labor tracking, and inventory documentation
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Create and maintain internal and customer-facing service documentation
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Deliver on-site service support and technical training when required
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Maintain a clean, organized, and safe working environment
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Perform other related duties as assigned by management
Supervisor Responsibilities:
Qualifications, Skills and Abilities:
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Minimum 2 years of experience in live event production, electronics repair, maintenance, or fixture installation, or a minimum of one year as a Service Technician with similar products
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MS Office Suite proficiency. (Excel, and Word)
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Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues
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Strong troubleshooting and problem-solving skills with the ability to diagnose and repair technical equipment
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Experience using diagnostic and repair tools such as multimeters, oscilloscopes, DMX testers, and soldering equipment
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Ability to read and interpret circuit diagrams
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Excellent attention to detail and commitment to high-quality workmanship
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Strong organizational skills with the ability to prioritize and manage multiple tasks effectively
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Ability to work independently and collaboratively within a team environment
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Willingness to work flexible hours
TRAVEL REQUIREMENTS:
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Ability to travel to support customer service and training requirements.
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Must possess or be able to obtain a valid passport and driver's license.
Physical Demands and Working Conditions
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Continually required to stand.
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Continually required to walk.
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Continually required to utilize hand and finger dexterity.
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Continually required to climb, balance, bend, stoop, kneel or crawl.
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Continually works near moving mechanical parts.
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While performing the duties of this job, the noise level in the work environment is usually loud.
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The employee must lift and/or move up to 25 kg.
Language
Work Authorisation
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United Kingdom (required).
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Driving licence required.
COMPANY VALUES:
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Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
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Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
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Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
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Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
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Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
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Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
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Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
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Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
