The Facilities Coordinator is responsible for supporting the day-to-day delivery of facilities management services, ensuring that buildings, equipment, and workplace environments are safe, compliant, and maintained to a high standard. The role involves coordinating contractors, managing service requests, monitoring compliance activities, and supporting operational efficiency across the organisation's facilities portfolio.
Key Responsibilities
Facilities Operations
Coordinate the daily facilities management activities across assigned sites.
Act as the first point of contact for facilities-related queries and service requests.
Manage and monitor the facilities helpdesk system, ensuring requests are logged, prioritised, and resolved within agreed service levels.
Conduct regular site inspections to identify maintenance requirements, health and safety concerns, or housekeeping issues.
Support office moves, workspace planning, and furniture/equipment arrangements.
Contractor Management
Coordinate external contractors and service providers for planned and reactive maintenance activities.
Ensure contractors comply with site rules, health and safety requirements, and permit-to-work processes.
Monitor contractor performance and report any issues to the Facilities Manager.
Compliance and Health & Safety
Support statutory compliance activities, including fire safety inspections, emergency lighting tests, water hygiene management, and other regulatory requirements.
Maintain accurate records of compliance documentation, certificates, inspections, and audits.
Assist with incident reporting, investigations, and corrective actions.
Promote a safe working environment and support organisational health and safety initiatives.
Stakeholder Engagement
Build positive relationships with employees, contractors, suppliers, and visitors.
Communicate planned maintenance works and facilities updates to stakeholders.
Support customer satisfaction by delivering responsive and professional facilities services.
Knowledge, Skills and Experience
Essential
Experience working within a facilities, property, workplace, or administrative environment.
Strong organisational and coordination skills.
Full UK License and access to own vehicle.
Excellent communication and customer service skills.
Ability to manage multiple priorities and meet deadlines.
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Understanding of health and safety principles within a workplace environment.
Desirable
Facilities Management qualification (e.g., IWFM Level 3 or equivalent).
Experience using Computer-Aided Facilities Management (CAFM) systems.
Knowledge of contractor management and compliance processes.
Experience working in a multi-site environment.
Personal Attributes
Proactive and solution-focused.
Strong attention to detail.
Professional and approachable manner.
Ability to work independently and as part of a team.
