Job Specification – Business Development and Sales Executive
Title: Business Development and Sales Executive
Department: Sales & Client Advisory
Reports To: Sales Manager / Head of Brokerage
Role Purpose: The Office Broker is responsible for helping businesses find the most suitable office space by understanding their workspace requirements, identifying appropriate properties, coordinating viewings, and negotiating commercial terms. The role combines business development, consultative sales, relationship management, and commercial negotiation to deliver exceptional client outcomes while achieving and exceeding sales targets.The successful candidate will build strong relationships with clients, landlords, serviced office operators, and commercial property providers, acting as a trusted advisor throughout the office search process.
Key ResponsibilitiesClient Management
- Generate opportunities through outbound business development.
- Register, qualify and understand clients' workspace requirements, including location, budget, size, timescales and operational needs.
- Provide expert advice on serviced offices, managed workspaces, coworking spaces and conventional commercial offices.
- Build long-term relationships with clients through regular communication and professional service.
Workspace Search & Advisory
- Research and source suitable office options across a wide portfolio of commercial properties.
- Present tailored recommendations that align with client requirements.
- Act as a trusted advisor throughout the office search and decision-making process.
- Maintain an in-depth knowledge of local and national office markets, pricing trends and availability.
Viewings & Negotiation
- Arrange and coordinate office viewings with clients and property providers.
- Conduct virtual or in-person tours where appropriate.
- Negotiate commercial terms, including rent, incentives, lease flexibility and contract conditions.
- Liaise with landlords, serviced office operators and commercial agents to secure the best possible outcomes for clients.
Sales & Business Development
- Manage a pipeline of opportunities from enquiry through to completion.
- Meet and exceed monthly sales, revenue and conversion targets.
- Identify opportunities to generate repeat business and client referrals.
- Maintain accurate forecasting and pipeline reporting.
Relationship Management
- Develop and maintain strong relationships with landlords, flexible workspace operators and commercial property providers.
- Build trust with clients by providing honest, professional and commercially focused advice.
- Represent the business with professionalism and integrity at all times.
Administration & CRM
- Maintain accurate records of all client interactions using CRM software.
- Track client journeys and sales performance.
- Produce activity reports and maintain high standards of data quality.
- Ensure compliance with company policies and industry best practice.
Person SpecificationEssential Experience
- Experience in telephone-based sales, business development or consultative sales.
- Previous experience in serviced offices, estate agency, lettings, commercial property or B2B sales is desirable.
- Proven ability to achieve and exceed sales targets.
- Experience managing a sales pipeline from enquiry through to completion.
- Experience using CRM systems.
Knowledge
- Understanding of commercial property or flexible workspace markets.
- Knowledge of sales techniques and consultative selling.
- Awareness of lease structures and commercial negotiations is advantageous.
Skills
- Excellent verbal and written communication.
- Strong active listening and questioning skills.
- Confident negotiator with persuasive influencing abilities.
- Commercial awareness and business acumen.
- Strong organisational and time-management skills.
- Ability to prioritise multiple clients simultaneously.
- Excellent problem-solving skills.
- High level of computer literacy including CRM systems and Microsoft Office.
Personal Attributes
- Highly motivated and target driven.
- Entrepreneurial mindset with a proactive approach.
- Professional, confident and personable.
- Resilient with the ability to perform under pressure.
- Self-motivated and able to work independently.
- Team player with a collaborative attitude.
- Adaptable and eager to learn.
- Customer-focused with a commitment to delivering exceptional service.
Key Performance Indicators (KPIs)
- Enquiries generated.
- Qualified opportunities generated.
- Number of property viewings arranged.
- Viewing-to-offer conversion rate.
- Offer-to-completion conversion rate.
- Monthly revenue achieved.
- Commission generated.
- Client satisfaction and feedback.
- CRM accuracy and pipeline management.
- Repeat business and referral generation.
Salary & Benefits
- Competitive basic salary.
- Uncapped commission structure.
- Realistic On-Target Earnings (OTE) of £60,000–£90,000+.
- Hybrid working opportunities.
- Ongoing professional development and training.
- Career progression within a growing commercial property business.
- Company pension.
- Performance incentives and regular salary reviews.
- Supportive, entrepreneurial team environment.
Ideal Candidate Profile: The ideal candidate is an ambitious, commercially minded sales professional who enjoys building relationships, solving client problems and negotiating successful deals. They thrive in a fast-paced environment, are confident speaking with business decision-makers, and have the resilience and drive to convert enquiries into successful office transactions while delivering an outstanding customer experience
Pay: £25,420.00-£55,931.26 per year
Application question(s):
- Do you have 2 years experience working in the commercial real estate/serviced office industry?
Work Location: Hybrid remote in London EC1N
