Site: The Waterloo Hotel. Betws-Y-Coed
Hours: 4 to 5 day working week available (must be available to work weekends, including a Sunday and school holidays)
We are seeking a reliable and detail orientated housekeeper to join our team.
Working in a high performing and fast paced environment, our housekeeping team deliver exceptional cleaning standards across all bedrooms and customer areas.
What will I be doing as a Housekeeping Assistant?
- The role requires a welcoming personality, professional guest manner and a clean and pleasant appearance. An eye for detail is also important for this role.
- From trolleys, mops, vacuums, brushes and commercial cleaning equipment – you’ll use them all with the correct care and attention within safe operating procedures.
- Cleaning public areas of the hotel each morning.
- You’ll be servicing rooms for new arrivals and staying guests which means emptying bins, cleaning bathrooms, following the correct laundry procedures such as making beds, changing linen, hanging towels, dusting etc. and all to a high standard.
- Communication is key both between housekeeping and other departments, from last minute changes to early arrivals.
- Reporting maintenance issues, from as a broken TV remote to a faulty light fixture, your awareness will help speed up any repairs and reduce guest dissatisfaction.
- Adhere to health and safety and fire protocols. These are there to protect you and the guests.
What’s in it for me?
- Morning shifts only – no evening work required (approx. 20-25hours per week)
- Christmas Eve, Christmas Day & Boxing Day off for 2026
- If you love dining out, you’ll enjoy the discounts we offer across our restaurants. A 20% food discount when you’re off duty.
- Free Health & Well-being support package for you and your immediate family, including medical advice, counselling and legal advice.
On top of this, we offer a pension; paid annual leave pro rata, annual pay reviews, discounted gym, leisure, spa and beauty and free onsite parking.
About Us:
We are an award-winning, family-owned hospitality business that has been operating in the heart of Eryri National Parkfor over 50 years. Our three hotels — the Waterloo Hotel, Royal Oak Hotel and Stables Lodge — are all located in the picturesque village of Betws-y-Coed.
Our other unique venue, Y Stablau, offers a modern interpretation of the traditional village inn, hosting regular event nights and showcasing an extensive selection of locally sourced drinks and ales.
Across our sites, we operate five restaurants & bars, outdoor dining and drinking areas, takeaway services, and a comprehensive spa, beauty, swimming, fitness and leisure facility. We also cater for weddings, private functions and corporate events.
With excellent facilities, well-appointed guest rooms, and locally sourced, seasonal produce served in individually designed settings, we are committed to culinary excellence, outstanding hospitality, and supporting our local community.
We are proud to have received numerous industry awards, including, 4 star AA and 3 Star Visit Wales ratings, Visit Wales 2025 Award finalists and a TripAdvisor Certificate of Excellence. Above all, we are most proud of our people — whose dedication and passion have made us the success we are today.
Job Type: Permanent
Benefits:
- Casual dress
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- How are you able to commute to Betws-Y-Coed? Will you be using public transport or travelling by car?
- The role requires Sunday working, are you available to work on Sundays?
Work authorisation:
- United Kingdom (required)
Work Location: In person
