At Cramond Residence, we believe that exceptional care is built on compassion, kindness and integrity. While our surroundings offer comfort and elegance, it is the warmth of our people, the strength of our relationships and the quality of our care that truly defines us. We are committed to creating an environment where every resident feels valued, respected and genuinely cared for.
As the first point of contact for residents, families, visitors and external professionals, you will play an important role in creating a welcoming and positive environment within our home. We are looking for someone who is approachable, confident and organised, with excellent communication skills and a genuine interest in providing a high standard of service.
Full-Time | Rota Basis Across 7 Days
Key Responsibilities
Welcome all visitors to Cramond Residence courteously, determine the reason for their visit and check their identity before notifying and appropriate staff member
Ensure the reception area is presentable at all times
Answer the telephone & respond to all enquiries at reception.
Re-direct enquiries appropriately in a friendly efficient manner
Provide administrative support to the General Manager & Administrator, as & when required.
Process documentation on a daily, weekly or monthly basis
Operate office equipment such as fax, photocopier & computer when required
Maintaining the visitors register in line with Company policy
In conjunction with the Administrator, ensure accurate filing systems are maintained.
To ensure mail is distributed correctly
Oversee the cafeteria area & clear away cups and dishes as required
Health and safety
Ensure you work in a safe environment in accordance with the Health & Safety at Work Act.
Assist in the maintenance of a safe working environment by understanding & adhering to Cramond Residence Health & Safety Policy & procedures including fire
Practice & promote safe working practices within the home
Be fully aware & comply with infection control policies & procedures,
Take responsibility for own health & safety & that of others who may be affected by your acts or omissions
Report to the General Manager or Maintenance person any faults, damaged furniture, faulty appliances, equipment & potential hazards
Report immediately to the General Manager, or person in charge, any illness of an infectious nature or accident incurred by a resident, colleague, self or other
General
Promote & ensure the good reputation of Cramond Residence as well as the Company
Greet visitors in a friendly, welcoming manner & be able to answer the telephone politely
Wear an identification badge at all times.
Wear correct uniform & keep a smart and tidy appearance.
Understand your duty to whistle blow if you witness bad practice or harm to a resident within Cramond Residence
Ensure that all information of a confidential nature gained in the course of duty is not divulged to a third parties
Attend & participate in staff/ resident meetings & all mandatory training
Undertake ongoing learning & professional development as necessary, in order to maintain high standards in the quality of work, as outlined in this job description
Attend & participate in supervision and appraisal process
Communicate effectively with other staff, relatives & visitors including professional agencies regarding residents & work in a collaborative way
Ensure that you are familiar with all company policies & procedures & understand your duty to comply & implement then when necessary
Oversee the function of the cafeteria and keep this tidy, remove dirty dishes & keep well presented
Undertake any other duties within the scope of this job description
Job Types: Full-time, Part-time, Permanent
Application question(s):
- Please advise your expected salary for this role.
Work Location: In person
