Your Coop are looking for a Membership Investment Administrator to join our society. We’re a unique multi-sector group operating in Food, Childcare, Travel, Post Office, Healthcare and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. No two days will ever be the same!
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Membership Investment Administrator, you will:
- Dealing with member queries promptly, via telephone, email and in writing
- Maintaining member/community accounts on Investment software
- Maintaining member/community bonds on Investment software
- Manage all investment documentation and data capture systems
- Be responsible for screening of applications at initial stages.
- Undertake research in order to make an assessment and respond to members formally, requesting further information if required
- General administration and servicing for accounts including processing death certificates, reactivating archived accounts
- Maintaining strict confidentiality and adhering to internal policy and procedure is paramount
- Recommending improvements to administration processes to increase efficiency
- Provide a central co-ordinating role ensuring a continuous dialogue with members and within the department with regards to progress and activity
- Take responsibility for financial processing including the raising of payments to members
- Develop overtime an understanding of and experience in, all aspects of the member investment process
- Complete and actions, reports and reconciliations required for period end
- Liaise with Membership team to ensure accurate data is recorded in all systems
- Support the Team Leader with Dormant Member runs & Year End processes
- Ensure all documentation is handled in accordance with society guidance on GDPR
- Work in conjunction with the society leadership team to identify any risks and flag any breaches in controls
To be a successful candidate for this role you will need:
- Experience of working in a similar administration role desirable
- Excellent organisation and administrative skills
- Experienced and skilled in standard IT/PC applications including Word, Excel and PowerPoint.
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave - Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at [email protected]