Chards Coin and Bullion Dealer is one of the UK’s largest and most established bullion dealers, with over 60 years of industry experience and more than 10,000 five‑star Trustpilot reviews. Based in Blackpool, we specialise in gold and silver bullion, investment bars, and coins, serving customers across the UK and internationally.
We are a values‑led business focused on professionalism, integrity, transparency, and continuous improvement.
Summary
As Digital Commerce Assistant at Chards, you will support the day-to-day running of our ecommerce website, ensuring products, pricing, content and product information are accurate, up to date and optimised for customers.
This is an excellent opportunity for someone looking to build a career in ecommerce, digital commerce and online retail. Working closely with the Ecommerce & Marketing team, you will support product launches, website updates, product merchandising activities and ecommerce administration while gaining hands-on experience across digital trading, website management and online customer experience.
You will play a key role in ensuring our website remains accurate, well-organised and commercially effective, helping customers easily find and purchase products across our range of gold, silver, platinum and collectible coins.
A genuine interest in coins, bullion, economics, or financial markets is essential to be successful in this role.
What You’ll Do
Ecommerce & Website Management
- Create and maintain products on the website.
- Upload products, images and supporting content.
- Maintain product information, specifications and pricing.
- Ensure website content remains accurate and up to date.
- Support website housekeeping and category management.
Product & Launch Support
- Support new product launches and product updates.
- Ensure products are correctly categorised and merchandised.
- Assist with website content updates to support campaigns and promotions.
- Help maintain launch schedules and product readiness.
- Support the wider team with ecommerce administration.
Product Data & Quality Assurance
- Conduct quality assurance checks across product pages and website content.
- Monitor website accuracy and identify issues.
- Maintain data quality and consistency across the website.
- Escalate website, content or product issues where required.
- Ensure customers receive a professional and accurate online experience.
Ecommerce Operations
- Support trading and merchandising activities.
- Assist with product performance reporting and data collection.
- Monitor competitor activity and identify opportunities.
- Support website optimisation and continuous improvement projects.
- Work collaboratively across Ecommerce, Purchasing, Marketing and Creative teams.
Learning & Development
- Gain exposure to ecommerce trading, merchandising and digital marketing.
- Develop understanding of customer behaviour and website performance.
- Learn ecommerce best practice and digital retail principles.
- Contribute ideas and recommendations to improve customer experience and website performance.
What We’re Looking For
- Interest in ecommerce, digital commerce, online retail or digital marketing.
- Strong attention to detail and accuracy.
- Organised and able to manage multiple tasks.
- Comfortable working with data and product information.
- Confident using Microsoft Excel and Office applications.
- Strong written communication skills.
- Experience using CMS or ecommerce platforms is desirable but not essential.
- Positive attitude and willingness to learn.
- Ability to work collaboratively across different departments.
- A genuine interest in coins, bullion, economics or financial markets.
- This role is fully onsite and requires a hands-on presence in Blackpool.
Our Values:
- Productivity & Professionalism: We prioritise working diligently and efficiently, always valuing productivity and high standards over mere presence.
- Collaboration, Accountability & Diversity of Thought: We cultivate a culture of teamwork where responsibility is shared, feedback is constructive, and diverse perspectives are encouraged. We believe in data-driven insights to guide our collaborative efforts, fostering innovation and informed decision-making.
- Integrity & Excellence: We uphold the highest standards in everything we do, delivering on our promises and maintaining respect and professionalism in all interactions.
- Continuous Improvement, Positivity & Adaptability: We embrace a growth mindset, encouraging continuous learning and adapting quickly to new challenges, opportunities, and market trends.
- Confidentiality & Security: We maintain strict confidentiality regarding business operations, customer information, and security protocols, ensuring the trust and privacy of both our business and our customers.
- Honesty & Ethics: We believe in transparency and uphold the highest ethical standards in all our dealings, ensuring that every customer interaction is guided by integrity and honesty.
- Consultative Sales Approach: Prioritising customer education over hard-sell tactics to build trust and informed decision making.
Why Join Us?
- Build Your Career with an Award-Winning Bullion Dealer: Develop your skills in ecommerce, digital commerce and online retail while working for one of the UK's leading bullion dealers.
- Living Wage Employer: We ensure fair wages for all our employees.
- Team Bonus: Eligibility for team bonuses after probation.
- Staff Recognition: We recognise and reward hard work through our staff recognition programme.
- MediCash: Healthcare benefits through MediCash after probation.
- Discount on Metals: Staff discounts on precious metals.
- Cycle to Work Scheme: Support for a healthier lifestyle with our cycle-to-work scheme.
Recruitment Process
To ensure we assess all candidates fairly and consistently, shortlisted applicants will be required to complete a company application form before progressing to the next stage of the recruitment process.
Any offer of employment will be conditional upon satisfactory references and completion of a DBS check prior to starting employment with Chards.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Blackpool FY4 1RJ: reliably commute or plan to relocate before starting work (required)
Experience:
- E-commerce: 1 year (required)
Language:
Work Location: In person
