Company Overview
The Lettings Hub is a pioneering provider of technology-driven products and services that streamline the lettings process. With a focus on innovation and customer satisfaction, we serve over 20,000 people each month and are trusted by leading agency brands across the industry.
Summary
We are seeking a Contact Centre Specialist to join our team. This role is vital in delivering exceptional customer service and supporting our clients through effective communication and problem-solving. Based at our location in Peterborough, you will contribute to our mission of simplifying lettings for thousands of customers. Hybrid working policy that can be utilised once successfully through probationary period (6 months).
Responsibilities
- Handle inbound customer calls with professionalism and courtesy.
- Provide accurate information about our services, including referencing, insurance and pre-tenancy management.
- Maintain detailed and accurate data entry records.
- Support upselling of additional services where appropriate.
- Collaborate with team members to ensure a seamless customer experience.
- Follow up on customer interactions to ensure satisfaction.
- Uphold phone etiquette standards at all times.
Qualifications
- Proven experience in a customer service or contact centre environment.
- Excellent communication skills in English.
- Strong data entry skills with attention to detail.
- Ability to handle multiple tasks efficiently.
- Knowledge of the property rental industry is advantageous.
- Friendly, professional demeanor with a problem-solving attitude.
- Ability to work well within a team environment.
Ready to make a difference in the lettings industry? Join us at The Lettings Hub and be part of a forward-thinking team dedicated to innovation and excellence. Apply now to start your journey with us!
Pay: From £26,780.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- Work from home
Work Location: In person
