About Us
Corporate Commercial Surveyors is a leading business rates consultancy, trusted by thousands of UK businesses to secure fair and accurate rateable values. We’ve recovered millions in rebates and pride ourselves on delivering expert advice and exceptional client service.
Role Overview
We are seeking a proactive, self-motivated Client Relations Executive to join our dynamic team. You will be the first point of contact for clients, ensuring clear communication, timely updates, and a positive experience throughout the rates appeal process.
Key Responsibilities
- Manage inbound and outbound client communications via phone and email.
- Provide clear explanations of the Check, Challenge, Appeal process.
- Proactively update clients on case progress and resolve queries promptly.
- Identify and escalate recurring issues to improve service delivery.
- Maintain accurate records in CRM systems.
Skills & Attributes
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Ability to work independently and take initiative.
- Resilience under pressure and a positive attitude.
- Previous experience in customer service (B2B preferred).
What We Offer
- Full training on business rates and valuation processes.
- Career progression opportunities.
- Supportive team environment.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
