We are seeking a highly motivated and experienced duty manager to oversee our daily operation within our 107-bedroom hotel with a busy food and beverage operation. This is a hand on position, and the successful candidate will ensure exceptional guest experiences, supervise staff whilst maintaining the highest standards of hospitality. The duty manager will be responsible for managing guest relations, coordinating and assisting departments and ensuring the smooth operational flow thought-out their shift. This role offers an excellent opportunity for individuals with a passion for hospitality. Previous supervisory/ restaurant skill is preferred
Responsibilities
A hands-on approach with a visible presence thought-out the hotel
Excellent knowledge of the hotel operations including front of house, food and beverage, housekeeping, sales and events
Overseeing the daily operation of the hotel ensuring all department function efficiently
Assisting with the planning and running of events/ functions and weddings
Supervise, support and assist all departments as needed
Manage team members and motivate staff to deliver excellent hospitality
confidence to make decisions, solve problems and support staff
Handle customer enquiries, feedback and complaints
Monitor financial performance, wage cost and departmental profitability
Maintain compliance with health and safety, licensing laws and company polices
Build a strong relationship with guest, colleagues and supplies
Experience
Proven management experience within the hospitality industry or similar service orientated environment
Strong background in guest service with excellent interpersonal skills
Excellent communication skills with the ability to motivate and lead diverse team
The role is 40 hours per week including weekends straight shifts a mix of lates and early rota is done 4 weekly
Pay: From £13.32 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
