Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions.
Level 2 Indicators of Effective Performance
- Processes and distils a variety of information to understand a problem fully
- Proposes options for solutions to presented problems
- Builds on the ideas of others to encourage creative problem solving
- Thinks laterally about own work, considering different ways to approach problems
- Seeks the opinions and experiences of others to understand different approaches to problem solving
Research and Analysis
… is gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity, and drawing conclusions that can lead to practical benefits.
Level 2 Indicators of Effective Performance
- Proactively seeks new information sources to progress research agendas and address gaps in knowledge
- Grasps limitations of or assumptions behind data sources, disregarding those that lack quality
- Analyses and integrates qualitative and quantitative data to find new insights
- Translates research outcomes into concise, meaningful reports
- Identifies relevant and practical research questions for the future
Planning and Organising
… is thinking ahead, managing time, priorities, and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.
Level 2 Indicators of Effective Performance
- Prioritises work in line with key team or project deliverables
- Makes contingency plans to account for changing work priorities, deadlines, and milestones
- Identifies and consults with sponsors or stakeholders in planning work
- Pays close attention to detail, ensuring team’s work is delivered to a high standard
- Negotiates realistic timescales for work delivery, ensuring team deliverables can be met
Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 2 Indicators of Effective Performance
- Identifies opportunities for joint working to minimise duplication and deliver shared goals
- Develops new professional relationships
- Understands the needs of others, the constraints they face and the levers to their engagement
- Understands differences, anticipates areas of conflict, and takes action
- Fosters an environment where others feel respected
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework