Job Summary
Join our dedicated healthcare team as a Care Navigator/Receptionist, where you will be the friendly face and organised voice that supports patients and staff alike. In this vital role, you will manage front desk operations, coordinate patient appointments, and provide compassionate assistance to ensure a smooth and welcoming experience for everyone who walks through our doors. Your enthusiasm and attention to detail will help foster a positive environment while facilitating efficient communication across departments. This position offers an exciting opportunity to make a meaningful difference in patient care and community health.
Duties
- Greet patients, visitors, and staff warmly, creating a welcoming atmosphere at the front desk
- Schedule, confirm, and coordinate patient appointments with precision and care
- Manage incoming calls, directing inquiries to the appropriate team members promptly
- Maintain accurate records of patient information, appointments, and administrative documentation
- Assist with check-in/check-out procedures, ensuring all necessary forms are completed accurately
- Collaborate with healthcare providers to facilitate smooth patient flow and communication during busy clinic hours
Qualifications
- Prior experience demonstrating strong organisational skills and professionalism
- Administrative experience in a healthcare or customer service setting is highly desirable
- Excellent communication skills with a friendly, approachable demeanor
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Strong interpersonal skills to connect with diverse patients and team members effectively
This role is ideal for motivated individuals who thrive on helping others and enjoy creating positive experiences. We value your commitment to excellent service and offer a supportive environment where your skills can grow. Join us in making a real impact on community health.
Pay: £25,420.00-£39,806.01 per year
Benefits:
Work Location: In person
