Fulltime: 37hrs per week
Proposed Interview Date: TBC
We have an exciting opportunity for an Independent Living Manager to lead and develop Saffron’s Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.
Key Responsibilities Include:
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Provide leadership to Independent Living Team, estates, and tenancy management.
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Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.
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Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.
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Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.
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Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies.
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Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies.
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Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.
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Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Educations and Qualifications:
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Educated to degree level or qualified by experience (E)
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Management qualification (D)
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CIH Level 3 or higher, or the ability to obtain (D)
Experience:
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Managing multidisciplinary teams and external contracts (E).
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Extensive leadership experience in supported housing, social care, or independent living (E).
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Financial acumen and risk management expertise (E).
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Commissioning services; partnership working across housing/health/VCSE (E).
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Contract management and supplier performance (E).
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Extensive experience of CQC-regulated environments and quality frameworks (E).
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Managing complaints and Ombudsman cases; drafting formal responses and implementing determinations (E).
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Leasehold/service charge management within social housing context (E).
Skills, Knowledge and Abilities:
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Strong understanding of safeguarding, housing compliance, GDPR, Equality Act (E).
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Complaint managing best practice, two-stage procedures and learning culture (E) • Knowledge of leasehold frameworks, Section 20 consultation, and resident rights (D)
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Excellent communication; written responses, committee papers, resident-friendly messages (E).
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IT proficiency (MS Office, housing systems, digital engagement tools) (E).
Personal Attributes:
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Emotional resilience and ability to manage complex situations.
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Inclusive leadership; coaching style, growth mindset.
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Full UK driving licence and the ability to travel independently (E).
Please note this role is subject to a Basic Disclosure and Barring Service check
INDAD
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
#proudtobesaffron
