Role Purpose
The Customer Services Advisor is responsible for providing frontline customer service and administrative support in relation to property licensing applications and enquiries. Acting as a first point of contact, the postholder will support the efficient delivery of licensing services whilst working under the guidance and direction of the Customer Services Manager.
Skills
The Customer Services Advisor will demonstrate excellent customer service and communication skills, with the confidence to act as a first point of contact for licence-related enquiries by telephone and email. They will possess a professional and approachable manner, with the ability to communicate clearly and effectively with all stakeholders.
Strong organisational skills and attention to detail are essential, together with the ability to manage a varied workload and maintain accurate records. The postholder will be able to work methodically, follow established processes, and ensure that applications and enquiries are handled efficiently and accurately.
The role requires a proactive and flexible approach, with the ability to identify and resolve straightforward issues independently and escalate more complex matters where appropriate. The successful candidate will be comfortable using a range of IT systems and databases and will contribute to maintaining high standards of customer service and administrative support across the team.
Experience
The successful candidate will have experience working in a customer-facing environment, including handling enquiries by telephone and email. They will have experience providing administrative support and maintaining accurate records, with a strong focus on delivering excellent customer service.
Experience of processing applications, casework, or similar administrative processes would be advantageous, as would experience working within a regulatory, licensing, property, housing, or local authority environment. The role requires the ability to work collaboratively with colleagues, manage competing priorities, and contribute to the efficient operation of the service.
Experience of using databases, customer relationship management systems, or other business software is desirable, together with experience of working to targets, service standards, or performance measures.
Education / Qualifications
Educated to A-Level standard or equivalent is desirable, although relevant experience will be considered in lieu of formal qualifications.
Qualifications or training in customer service, administration, business support, or related disciplines would be advantageous. The postholder will be expected to undertake ongoing training and professional development to support their role, particularly in relation to property licensing processes, customer service delivery, and relevant legislation and guidance.
Work Location
This is an in-person role based at our offices in Doncaster. However, during the initial period of employment (anticipated to be approximately the first six months), the successful candidate will primarily work from home whilst the team continues to develop its office-based operations.
Candidates must be able to attend the Doncaster office as required during this period for training, meetings, team collaboration, and other business needs. Following the initial home-working period, there will be an expectation that the role transitions to being primarily office-based, and applicants should therefore be able to travel to and from the Doncaster office on a regular basis.
Pay: £26,000.00 per year
Work Location: In person
