Business Support Administrator
Ref: 170460
Salary: £26,824
37 hours per week
Fixed Term Contract– 1 year
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
As a Business Support Administrator within our Homeline team, you will be communicating with clients in a sensitive and professional manner to ensure that our records remain accurate and up to date. You’ll have experience of working in a customer-focused environment, gathering information, processing work requests in line with Service Level Agreements, maintaining accurate records and working closely with others.
You will also have a good working knowledge of Microsoft Office applications as well as excellent telephone manner and a systematic approach to working within a fast-paced environment, with the ability to multi-task. Accuracy and communication skills are key as well as the ability to work independently and remain calm under pressure.
You’ll be motivated, enthusiastic and be a team player.
Key elements of this role are:
- To confidently handle calls with vulnerable clients, demonstrating empathy, patience, and professionalism, while accurately assessing needs and ensuring appropriate support or escalation where required.
- To process work across multiple mailboxes and databases, ensuring all client interactions and case details are recorded promptly and accurately.
- To maintain and update databases, with a strong emphasis on data accuracy, confidentiality, and compliance with data protection requirements.
- To manage sensitive information responsibly, ensuring all records relating to vulnerable individuals are handled securely and in line with organisational procedures.
- To work closely with colleagues and partner services to ensure a smooth, consistent, and efficient service delivery in line with Service Level Agreements.
- To prioritise and organise workload effectively, balancing call handling responsibilities with administrative and data processing tasks.
- To be flexible and adaptable, working across multiple services and responding to the changing needs of vulnerable clients and service demands.
- To demonstrate resilience and professionalism when dealing with complex or distressing situations, maintaining a calm and supportive approach at all times.
- To consistently work within the Values and Behaviours framework of Swindon Borough Council, ensuring high standards of care, integrity, and accountability in all interactions.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply
Before applying for a secondment, it is essential for all employees to discuss their availability for release with their line manager before applying. Should permission not be forthcoming then they should refer the matter to their Head of Service.
For further information about the role please contact Alicia Fry, Homeline and Telecare Manager at: [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 22 July 2026
