Community Adviser
Hours: Various hours
Location: Across Arun and Chichester
Contract type: Fixed term until March 2027
Salary: TBC
Job description: Arun & Chichester Citizens Advice are pleased to have received funding to support people to access advice across Arun and Chichester.
You’ll be based in community locations such as foodbanks, pantries, community fridges, warm hubs and our advice centres to engage clients in advice on income maximisation, including benefit checks, budgeting and debt management but will also include topics such as housing and employment, as well as assisting with benefit appeals and accessing grants. The advice will be holistic and take the client all the way through the advice process, from gathering information to finding a solution.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.
You’ll undertake aspects of advice and casework and provide an appropriate level of support based on the client’s capability.
Essential:
- Commitment to training and continued development
- Good understanding of Data Protection and Safeguarding
- Able to work in a non-judgemental way
- Confident IT user
- Able to work as a team and independently
- Able to travel throughout Arun and Chichester
- Knowledge of services available within Arun and Chichester
- Commitment to the aims and principles of the Citizens Advice Service
- Proactive and confident talking to people
- Able to effectively signpost and refer people as appropriate
- Access to a secure, private Wi-Fi connection
Work Location: In person
