Location: South of England (with travel across the UK as required)
Salary: Competitive + Company Benefits
Job Type: Full Time, Permanent
At Air IT, we're passionate about delivering exceptional technology solutions and outstanding customer experiences. We're looking for a Field Engineer to join our growing team, providing hands-on technical support to customers across the South of England and occasionally nationwide.
This is an exciting opportunity for an experienced IT professional who enjoys solving technical challenges, building strong customer relationships, and working in a varied role where no two days are the same.
As a Field Engineer, you'll be the face of Air IT on customer sites, providing expert support and representing our values with professionalism and care.
Your responsibilities will include:
- Delivering hands-on break-fix support for hardware and infrastructure issues.
- Completing installations, upgrades, moves, changes and hardware replacements.
- Providing a professional and reassuring customer experience during site visits.
- Acting as a trusted technical advisor, clearly explaining issues and resolutions.
- Supporting desktops, laptops, peripherals and mobile devices.
- Installing, maintaining and troubleshooting physical server and network infrastructure.
- Performing hardware deployments, server reboots, network patching and device imaging.
- Assisting with hardware refreshes, office relocations and customer onboarding projects.
- Working closely with 2nd and 3rd Line Engineers to complete onsite technical activities.
- Acting as the "hands on the ground" for complex customer environments.
- Supporting the Service Desk remotely when not attending customer sites.
- Remaining available for urgent and priority customer visits when required.
- Recording accurate technical notes, asset information and site findings.
- Updating service management systems to ensure excellent knowledge sharing.
- Capturing documentation that supports effective ongoing customer support.
- Experience in an MSP or customer-facing IT support environment.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience diagnosing and repairing PC and laptop hardware.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP and VLANs.
- Experience supporting network infrastructure such as switches, firewalls and wireless access points.
- Understanding of physical server infrastructure and data centre best practices.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Full UK driving licence.
- Knowledge of Hyper-V or VMware.
- Structured cabling experience.
- Mobile device support (iOS and Android).
- Experience working within an ITIL-aligned service environment.
- Experience using ConnectWise.
- Understanding of cyber security principles and physical security best practices.
- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
You'll be:
- Customer-focused and passionate about delivering excellent service.
- Comfortable working independently and managing your own workload.
- Organised, proactive and able to prioritise effectively.
- Calm under pressure and adaptable to changing customer needs.
- A collaborative team player who enjoys supporting colleagues and sharing knowledge.
Equal Opportunities
Air IT is an equal opportunities employer. We're committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
Health & Wellbeing
- Virtual GP (24/7 access for you & family)
- Employee Assistance Programme (EAP)
- Eye care vouchers
- Group Life Assurance & Income Protection
Time Off & Life Balance
- Celebration Day
- Annual Leave Purchase Scheme
- 2 Paid Volunteering Days
- Enhanced Family Leave
Financial & Lifestyle Perks
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Pension Scheme
Optional Benefits (Opt‑In)
- AirPerks flexible benefits
- EV Car Scheme (launched Feb 2026)
- AirPerks Rewards Platform (shopping discounts, AirCoins, recognition)
Additional Highlights
- Hybrid working options
- Learning & development
- Social events, competitions & incentives
- Discount & Cashback Scheme
- Life Insurance, EAP & Virtual GP
If you enjoy solving technical challenges, meeting customers face-to-face, and making a real difference to the service they receive, we'd love to hear from you.
Join Air IT and help us deliver technology that empowers businesses to succeed.
No Agencies Disclaimer:
Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.
