Position: Protective Services Manager
Location : London
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
“Across the globe, one thing is universally true of the people of Accenture: we care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
The Employee Assistance Manager – EMEA leads the regional response to employee support incidents across Europe, the Middle East, and Africa, including security incidents, travel disruptions, medical emergencies, evacuations, and employee fatalities. The ensures employees receive timely, coordinated, compassionate, and compliant support during routine operations and crisis events.
As part of the EMEA Regional Protective Services team, the Employee Assistance Manager partners will be the liaison between Global Protection and Security (GP&S) Security Operation Centers and the various key stakeholders with Human Resources, Legal, Workplace, Crisis Management, Medical Assistance providers, Travel, and external vendors to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents.
This position serves as the regional focal point for employee assistance and provides operational leadership, case coordination, and crisis support across the EMEA region.
Key Responsibilities
Employee Assistance & Incident Response
Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events.
Coordinate support for employees impacted by:
Travel disruptions and stranded travelers
Crisis-related displacement and evacuations
Urgent medical matters
Employee fatalities
Other employee support matters
Ensure employees receive timely information, assistance, and access to appropriate company resources.
Crisis & Emergency Management
Serve as the regional Employee Assistance lead during crisis activations.
Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees.
Track employee welfare and provide leadership with regular situation updates.
Support regional emergency response planning and preparedness initiatives.
Cross-Functional Partnership
Build strong partnerships with:
Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations.
Case Management
Oversee complex employee assistance cases from initial notification through resolution.
Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information.
Identify trends and recommend process improvements to strengthen employee support capabilities.
Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
Program Management
Develop and maintain regional employee assistance procedures and playbooks.
Conduct after-action reviews following significant incidents and incorporate lessons learned into future planning.
Support training and awareness initiatives for regional stakeholders.
Develop, maintain, and analyze regional employee assistance program metrics, dashboards, and key performance indicators (KPIs) to identify trends, measure program effectiveness, and support data-driven decision-making.
Prepare executive-level operational reports, performance reviews, and briefing materials by consolidating data, ensuring accuracy, consistency, and timely reporting for Corporate Security leadership and key stakeholders.
Maintain comprehensive program documentation, including standard operating procedures (SOPs), process documentation, governance materials, and audit-ready records to support compliance and operational excellence.
Support monthly and quarterly operational reviews by collecting, validating, and presenting workforce, case management, incident, and program performance metrics while identifying opportunities for process improvement and enhanced reporting capabilities.
