Please note all applications must include a covering letter. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role. It is important that you demonstrate how you meet each requirement as no assumptions will be made about your achievements and abilities.
In this role, you will be the first point of contact for our client’s, ensuring information is captured and accurately registered. Great communication skills are vital for this position, both written and verbal. Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations.
. You will be highly proficient in the use of IT, specifically Microsoft applications.
. You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people.
· Deliver a professional and responsive service
· To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure
· To ensure reporting is accurate and up to date
· Keep all records confidential, safe, and accessible for future retrieval
· Non-judgemental approach
Other duties and responsibilities
· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
· Comply with all information assurance guidelines
What do we expect of you?
· Ability to interpret information to be able to make decisions
· The ability to record data accurately
· The ability to show empathy
· Active listening skills
· Excellent attention to detail and highly organised
· Excellent IT skills and experience of commonly used packages
· Ability to work on own initiative, prioritise own work, meet deadlines
· Good interpersonal skills and communication skills
· To be flexible and reliable
· Have great time management
Professional development
· Keep up to date with legislation, case law, policies, and procedures relevant to post
· Attend relevant internal and external meetings as agreed
· Be aware of own learning needs
What can you expect of us?
· A friendly and flexible culture
· A growing organisation
· A drive for continuous improvement
Entitlement to work in the UK
A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the relevant provisions. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.
Diversity Monitoring
We recognise the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people. To do this, we would like to know about the diversity profile of people who apply. The information is given in confidence for monitoring purposes only.
Shortlisting outcomes
Some positions may require additional assessments (practical task/test).
Criminal convictions
Anyone who applies, will be asked to disclose details of unspent convictions during the process. Having a criminal record will not necessarily bar you, much will depend on the type of job you have applied for and the circumstances of your offence.
Disclosure and Barring Service (DBS) checks are requested where proportionate and relevant to the post concerned
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company events
Work Location: In person
