Job Overview
We are seeking 2 professional and organised Medical Receptionist/ Administrator to join our healthcare team. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring smooth administrative operations within the practice. This role offers an excellent opportunity to work in a supportive environment, contributing to the efficient delivery of healthcare services.
Duties
- Greet patients warmly and professionally upon arrival
- Manage appointment scheduling and cancellations using practice management software
- Answer incoming calls promptly and assist with patient inquiries
- Maintain accurate patient records and update information as needed
- Handle correspondence, including emails and postal mail
- Process payments and insurance documentation efficiently
- Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies
- Support other administrative tasks such as filing, data entry, and document photocopying
- Flexible with hours to cover for annual leave or sickness when required
Skills
- Proven office experience, preferably within a healthcare setting
- Strong administrative skills with attention to detail and organisation
- Excellent communication skills, both written and verbal
- Ability to remain calm and professional in a busy environment
- Proficiency in using office software programmes such as MS Office (Word, Excel) and practice management systems
- Friendly demeanour with a customer-focused approach
- Ability to multitask effectively whilst maintaining accuracy
This role is ideal for organised individuals who thrive in a fast-paced environment and are committed to delivering outstanding patient care through efficient administrative support.
Pay: From £12.71 per hour
Work Location: In person
