Job Description:
Job Summary:
We are seeking a motivated and fashion-conscious Retail Supervisor to join our menswear team. As a key member of the leadership team, you will be responsible for supporting the Store Manager in delivering exceptional customer service, driving sales, and maintaining high visual and operational standards. You’ll also play a vital role in coaching team members and ensuring the store runs smoothly day-to-day.
Key Responsibilities:
- Support the Store Manager in achieving sales targets and KPIs
- Lead by example in delivering outstanding customer service and styling advice
- Supervise, coach, and motivate team members to perform at their best
- Ensure visual merchandising and store presentation align with brand standards
- Handle opening and closing procedures, including cash handling and reporting
- Monitor stock levels, assist in inventory control, and reduce stock loss
- Resolve customer complaints and issues in a professional manner
- Support recruitment, training, and onboarding of new staff
- Ensure compliance with company policies and health & safety regulations
Requirements:
- Previous retail experience, ideally in fashion or menswear
- Supervisory or team leader experience preferred
- Strong interpersonal and communication skills
- Passion for fashion and styling with an eye for detail
- Ability to multitask and work in a fast-paced environment
- Reliable, punctual, and flexible with working hours
- Proficient in POS systems and basic Microsoft Office skills
Benefits:
- Employee discount
- Store discount
Work Location: In person
