Location: London Transport Museum
Position: 1 x Security Officer (Door Supervisor / CCTV SIA Licence Required)
Contract: Average 29.75 hours per week
Shift Pattern: 1 day on / 1 day off (days only, including weekends and Bank Holidays)
Shift Times: 09:45 – 18:15 (overtime available)
Hourly Rate: £14.80 per hour (paid breaks)
- Free travel on London Transport (non-contractual)
- Pension scheme
- Employee share scheme
- Access to online GP services
- Discounts for shopping, cinema, and more
- Paid holidays
- Friendly and supportive team environment
- Training and career development opportunities
- Opportunities for progression into permanent roles
- Overtime opportunities
As a Security Officer at the London Transport Museum, you will play a vital role in ensuring the safety and security of visitors, staff, collections, and assets. You will provide a professional security presence, conduct visitor searches, monitor CCTV systems, carry out patrols throughout the museum and galleries, and deliver excellent customer service while maintaining a safe and welcoming environment.
- Deliver excellent customer service at all times.
- Welcome and assist visitors in a professional and courteous manner.
- Conduct security searches of visitors, bags, and personal belongings in accordance with site procedures.
- Monitor and control access to the museum, staff areas, and restricted locations.
- Carry out regular patrols of galleries, exhibitions, retail areas, public spaces, back-of-house areas, and external perimeters.
- Protect museum collections, exhibits, and assets from theft, damage, or unauthorised interference.
- Monitor CCTV systems and associated security equipment in accordance with site procedures and data protection requirements.
- Identify, investigate, and report suspicious activity, incidents, and security breaches through CCTV monitoring.
- Retrieve and preserve CCTV footage for investigations in accordance with company policy and GDPR requirements.
- Maintain accurate CCTV logs and complete all associated documentation.
- Operate access control, intruder alarm, and other electronic security systems as required.
- Respond promptly to incidents, emergencies, fire alarms, suspicious activity, and customer welfare concerns and provide first aid.
- Complete all assigned duties as directed by supervisors and management.
- Report and act on any security breaches to line managers and the 24-hour control room.
- Assist with security, safety, criminal, or internal investigations.
- Log all incidents accurately and promptly within the reporting system.
- Ensure compliance with company policies, legal requirements, and regulatory standards.
- Follow all site-specific Assignment Instructions (AIs), Standard Operating Procedures (SOPs), Risk Assessments (RAs), memos, and toolbox talks.
- Wear and maintain a valid SIA licence while on duty.
- Attend training courses and site briefings as directed.
- Comply with all legal, health, safety, and security requirements of the role.
- Proven ability to problem-solve under pressure.
- Capable of multitasking and prioritising workload effectively.
- Smart and professional appearance at all times.
- Reliable, self-motivated, and able to work with minimal supervision.
- Strong interpersonal and communication skills.
- Excellent customer service skills.
- Comfortable interacting with large numbers of visitors and members of the public.
- Able to remain calm and professional when dealing with challenging situations.
- Strong observational skills and attention to detail.
- Commitment to personal and professional development.
- Excellent attendance and timekeeping record.
- Physically fit to carry out manual handling tasks, undertake long foot patrols, and work on stairs.
- Basic IT skills, including Microsoft Word and Excel.
Essential:
- Previous security experience.
- Valid Door Supervisor SIA Licence.
- Valid CCTV (Public Space Surveillance) SIA Licence.
- Good written and verbal communication skills.
- Basic IT skills and the ability to use incident reporting systems.
Desirable:
- Experience working within a museum, cultural venue, visitor attraction, or heritage site.
- Experience conducting customer screening or search procedures.
- First Aid qualification.
- Experience using CCTV, access control, and security management systems.
