Lending Manager
Full time/ permanent
Hybrid working available after probation
up to 35k basic plus bonus
Role Purpose:
To manage all new mortgage loan applications through to completion. This will be achieved through establishing and maintaining positive relationships with all internal & external stakeholders, learning and understanding lender criteria, to deliver criteria updates to team members, managing case files, collecting and assessing all loan requirements, collecting signed offers and instructing solicitors.
Key Responsibilities
· To take ownership of submitted applications, driving excellent customer service & proactively prioritising to business requirements
· Maintain excellent product and criteria knowledge
· Work towards agreed SLAs – both individually and in your team
· Able to take ownership and drive delivery of performance
· Adhere & embody all industry regulations and standards
· To liaise with team leader on all case issues
· Demonstrate core Crystal values and behaviours
· Provide feedback on team, other departments, competitors, lenders and introducers
· Identify and champion areas of improvement and training for company and team
· Positive and encouraging attitude
· To adhere fully to company handbook and policies
· Reasonably anticipate, minimise and manage operational risk
Skills, Qualifications, Knowledge and Experience Required
· Previous experience of working in a regulated or specialist finance environment advantageous
· Ability to perform under pressure in a fast-paced environment
· Collection and assessment of all supporting documentation, ensuring compliance with lender and regulatory requirements
· Ability to gain understanding of Product knowledge and/or regulation
· Excellent communication skills – written and verbal including superb telephone manner
· Stakeholder management - relationship building with internal and external partners by maximising every interaction
· Proven experience in providing excellent customer service and understanding of TCF
· Working to a high degree of accuracy
· Ability to work with multiple systems
· Excellent literary and numerical Skills
· A track record of market engagement within development sector
· Experience in assessing funding structures to find the best lender for the project
· Committed to providing world class customer service.
· Experience working for a development finance lender or packager desirable.
Job Types: Full-time, Permanent
Pay: £26,500.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
