About Us
Universal Windows & Doors Ltd is a well-established, family-run company specialising in the manufacture and installation of high-quality uPVC windows, doors, conservatories, and roof systems across Lanarkshire, Glasgow, and Central Scotland. Established in 1993, we are known for our quality workmanship, excellent customer service, and strong reputation within the double glazing industry.
Office ManagerDouble Glazing Industry Experience Essential
We are seeking an experienced and highly organised Office Manager to join our busy and growing team. The ideal candidate must have previous experience working within the double glazing / windows & doors industry and understand the day-to-day operations involved in managing installations, customer orders, surveys, and scheduling.
This is a key role within the business and requires someone who can confidently manage office operations while delivering excellent customer service.
Key ResponsibilitiesOffice & Administration
- Oversee the daily running of the office
- Manage customer files, contracts, quotations, and invoices
- Handle incoming calls, emails, and customer enquiries professionally
- Maintain accurate records and office systems
Industry-Specific Coordination
- Schedule surveys, installations, and service appointments
- Liaise with installers, surveyors, suppliers, and customers
- Coordinate orders for windows, doors, conservatories, and roof systems
- Monitor installation progress and resolve scheduling issues efficiently
- Understand industry terminology, lead times, and installation processes
Customer Service
- Provide excellent support throughout the customer journey
- Handle aftersales enquiries and service requests professionally
- Ensure a high standard of communication with customers at all times
Team Support
- Support directors and management with operational tasks
- Assist with payroll preparation, timesheets, and general office management
- Ensure office procedures run smoothly and efficiently
Essential Requirements
✔ Previous experience within the double glazing / windows & doors industry
✔ Experience in an Office Manager, Senior Administrator, or Coordinator role
✔ Strong organisational and multitasking abilities
✔ Excellent communication and customer service skills
✔ Good working knowledge of Microsoft Office
✔ Ability to work in a fast-paced environment
Desirable Experience
- Knowledge of surveying and installation scheduling
- Experience dealing with suppliers and manufacturing orders
- Understanding of conservatory and roof system products
Personal Qualities
- Professional and approachable
- Reliable and proactive
- Strong attention to detail
- Ability to manage workload and prioritise tasks effectively
What We Offer
- Competitive salary based on experience
- Full-time permanent position
- Friendly family-run environment
- Long-term career opportunity
- On-site parking
Pay: £30,420.00-£36,015.55 per year
Work Location: In person
