Aflac is building the specialist capability required to move AI from experimentation into scaled business impact. These roles will help transform customer and employee experiences, strengthen our enterprise AI, cloud and data foundations, and embed AI throughout the software development lifecycle so our teams can deliver better solutions faster, safely and responsibly. This role will apply that strategy directly to modernising how insurance products are created, managed and supported throughout the customer and claims journey.
Team Context
We are building outcome-driven product capabilities within a modern Product Operating Model, focused on improving customer care and the claims experience. Our policyholders often rely on our services in moments that matter, so claims journeys need to be clear, accurate, explainable and efficient.
This role sits at the intersection of claims expertise, digital product thinking and modern technology. You will help shape internal claims & servicing products that turn complex policy as well as operational guidance into better decisions, better controls and better outcomes. Once you have successfully delivered robust and scalable products for Aflac, there will be new opportunities waiting to be explored and built to scale within our organization. We’ll be keeping things pretty fresh!
Role
As Product Owner for Claims, you will lead discovery, prioritization and day-to-day product decisions for claims-focused capabilities. You will work closely with business and technology teams to understand high-value problems, define measurable outcomes, manage the backlog and deliver robust solutions that improve claims accuracy, consistency, efficiency and traceability.
You will be comfortable operating in ambiguity, getting close to users and evidence, and making informed trade-offs about what to build, what not to build, and where investment will create the greatest value.
What you’ll be doing
- Combine deep knowledge of product management frameworks with a curiosity to learn about the health insurance industry and the challenges our internal users face
- Lead product discovery with SMEs and end users of our internal products to uncover problems, pain points and opportunities with measurable value.
- Help define a new claims experience based on customer value, operational impact, risk reduction, ROI, dependencies and strategic fit.
- Use research, analytics, and product metrics to test assumptions, validate impact and ensure products are delivering real business outcomes.
- Champion outcome-driven product thinking, experimentation and continuous improvement across the claims value stream
Engage with other Product Owners, architecture, data governance, compliance, security, business, and platform teams to manage dependencies and risks.
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What you should have
Below is an overview of the skills and experience we are looking for, but remember, don’t rule yourself out if you don’t have everything on the list – it’s your intellect and your attitude we are really after.
Essential
- At least 3 years’ product management experience, ideally including digital products, platforms, workflows, decisioning, rules-based systems or other complex internal products.
- Excellent written and verbal communication skills, with the ability to explain the “why” and translate effectively between business and technical teams.
- Demonstrated product discovery experience, including customer or user interviews, journey mapping, workshop facilitation, hypothesis testing and prioritisation.
- Ability to define outcomes and success measures, using metrics such as accuracy, speed, efficiency, cost, risk, user satisfaction in language which executives understand – dollars!
- Confidence navigating ambiguity, balancing strategic context with delivery detail, and making evidence-based decisions about what should and should not be built.
- Evidence of managing complex product roadmaps & ability to communicate priorities, trade-offs, value and progress to stakeholders including executive leaders
Strong understanding of AI-powered experiences and a genuine interest in how Large Language Models, agents and emerging AI technologies work, including their capabilities, limitations and associated risks.
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Desirable Criteria
- Experience in insurance, claims, policy administration, customer care or another highly regulated environment.
- Experience with data, analytics, dashboards or business intelligence tools to measure outcomes and identify improvement opportunities.
- Exposure to cloud technologies, APIs, data platforms, system-of-record/system-of-truth patterns or service orchestration.
- Understanding of AI architecture, prompting, retrieval, tool calling or agent orchestration.
Experience designing AI-native, conversational or agentic experiences, especially in a regulated environment.
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Please note that this is NOT a remote role, you will be required to come into the office 2 days per week.
We are committed to attracting diverse talent and supporting flexible working. Applications from candidates wishing to work four days per week are welcomed and will be considered in line with business and team requirements.
So that's us. Thanks for taking the time to read this far. We look forward to hearing from you if you fancy joining an innovative technology company that runs locally and is supported by a well-established, highly recognised Fortune 500 company in the US.
Aflac Northern Ireland is an equal opportunities employer.
